Jennifer Strom
Missoula,MT
Overview
16
16
years of professional experience
1
1
Certification
Work History
Bartender
Benny's Frenchtown Club
Frenchtown, MT
06.2019 - Current
- Creating drinks for patrons, Keeping till accurate, Following all Bar Safe Rules and Montana Laws, Maintaining great customer service
Front Office Supervisor
Missoula Bone and Joint
Missoula, MT
07.2014 - Current
- Promoted correct procedures for scheduling for 28 medical providers, accounting, payments, insurance entry, distribution of phones and urgent care clinic
- Prepared forecasts and reports, assisting in development of operations budget
- Recruited and staffed department using company-hiring standards
- Utilized labor management tools to schedule and control labor costs
- Tracked customer satisfaction surveys, maximizing usage of response tracking system
- Communicated verbally and in writing to provide clear direction to staff
- Trained and developed associates and supervisors to reach company goals
- Analyzed front office data to identify opportunities for improvement
- Interviewed potential candidates and provided thorough reviews to HR to aid in hiring decisions
- Trained employees in job-specific tasks and evaluated continuing education needs to improve team performance
- Established and implemented policies and procedures to improve the efficiency of office operations
- Mentored employees in complex issue resolution and drafted scripts for addressing common challenges
- Monitoring that staff is adhering to HIPAA policies.
Receptionist
Montana Cancer Center
Missoula, MT
01.2008 - 07.2016
- Answering phones, Scheduling for providers, Entering Insurance, Filing paperwork in charts
Education
High School Diploma -
Hellgate High School
Certification
Serve Safe, 06/01/06
References
- Ben Martello, HUB Insurance, Insurance Specialist, (406) 546-2005, ben.martellojr@hubinternational.com
- Ashley Metzger, Montana Warm Springs Hospital, RN Staff Nurse, (406) 207-8044, missbuss23@yahoo.com
Timeline
Bartender
Benny's Frenchtown Club
06.2019 - Current
Front Office Supervisor
Missoula Bone and Joint
07.2014 - Current
Receptionist
Montana Cancer Center
01.2008 - 07.2016
High School Diploma -
Hellgate High School