Jennifer Strom
Sycamore,IL
Summary
Dynamic Care Manager seeking to leverage over 12 years clinical skills and knowledge in a Reading Room Assistant role. Known for strong customer service skills and building effective relationships with patients and physicians. Prepared to balance multiple priorities and handle challenging situations while maintaining a high degree of confidentiality. Strong computer skills with keen attention to detail and a focus on accuracy.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Care Manager
Chiro One Wellness Center
Schaumburg, IL
01.2020 - Current
- Maintain the daily operations of a high-volume practice, including administrative tasks, staff management and assisting in patient care. Sustain efficiency with a high level of organization, preparation and intense attention to detail.
- Improve patient outcomes and satisfaction by collaborating with the physicians to educate and support patients through all stages of treatment.
- Overcome patient financial challenges by providing detailed explanation of benefits and creative out of pocket solutions.
- Maintain patient records and archive medical charts in compliance with company policy by conducting regular file audits and ensuring adherence to documentation standards.
Care Manager
Chiro One Wellness Center
North Aurora, IL
12.2013 - 12.2019
- Managed the organization and record-keeping of film X-rays during the transition to digital imaging by maintaining accurate logs and ensuring proper labeling and storage.
- Accepted into the highly competitive Care Manager training program. Managed all daily operations, maintaining efficient workflow and patient care, while actively supporting the physician in implementing the new management role.
- Successfully revitalized clinic performance by identifying operational gaps and leading strategic improvements for efficiency and patient outcomes.
Liscensed Chiropractic Technician
Chiro One Wellness Center of St. Charles
St. Charles, Il
03.2013 - 12.2013
- Contributed to a welcoming clinic atmosphere by maintaining a friendly demeanor and building strong rapport with patients.
- Obtained radiography licensure to assist physician and optimize appointment flow with efficient room turnover.
- Appointed as Chiropractic Technician Liaison, responsible for collaborating with clinical training department to ensure comprehensive training was provided to newly hired physicians.
Skills
- Patient education
- Schedule management
- Multidisciplinary team collaboration
- Performance metrics
- Patient relations
- Clinical staff management
- Records maintenance
- Microsoft Office, Outlook, Database Systems
Certification
IEMA Radiography License-Limited Scope
Timeline
Care Manager
Chiro One Wellness Center
01.2020 - Current
Care Manager
Chiro One Wellness Center
12.2013 - 12.2019
Liscensed Chiropractic Technician
Chiro One Wellness Center of St. Charles
03.2013 - 12.2013