Jennifer Strom
Sycamore,IL
Summary
Dynamic Care Manager seeking to leverage over 12 years clinical skills and knowledge in a Reading Room Assistant role. Known for strong customer service skills and building effective relationships with patients and physicians. Prepared to balance multiple priorities and handle challenging situations while maintaining a high degree of confidentiality. Strong computer skills with keen attention to detail and a focus on accuracy.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Care Manager
Chiro One Wellness Center
01.2020 - Current
- Maintain the daily operations of a high-volume practice, including administrative tasks, staff management and assisting in patient care. Sustain efficiency with a high level of organization, preparation and intense attention to detail.
- Improve patient outcomes and satisfaction by collaborating with the physicians to educate and support patients through all stages of treatment.
- Overcome patient financial challenges by providing detailed explanation of benefits and creative out of pocket solutions.
- Maintain patient records and archive medical charts in compliance with company policy by conducting regular file audits and ensuring adherence to documentation standards.
Care Manager
Chiro One Wellness Center
12.2013 - 12.2019
- Managed the organization and record-keeping of film X-rays during the transition to digital imaging by maintaining accurate logs and ensuring proper labeling and storage.
- Accepted into the highly competitive Care Manager training program. Managed all daily operations, maintaining efficient workflow and patient care, while actively supporting the physician in implementing the new management role.
- Successfully revitalized clinic performance by identifying operational gaps and leading strategic improvements for efficiency and patient outcomes.
Liscensed Chiropractic Technician
Chiro One Wellness Center of St. Charles
03.2013 - 12.2013
- Contributed to a welcoming clinic atmosphere by maintaining a friendly demeanor and building strong rapport with patients.
- Obtained radiography licensure to assist physician and optimize appointment flow with efficient room turnover.
- Appointed as Chiropractic Technician Liaison, responsible for collaborating with clinical training department to ensure comprehensive training was provided to newly hired physicians.
Skills
- Patient education
- Schedule management
- Multidisciplinary team collaboration
- Performance metrics
- Patient relations
- Clinical staff management
- Records maintenance
- Microsoft Office, Outlook, Database Systems
Certification
IEMA Radiography License-Limited Scope
Timeline
Care Manager
Chiro One Wellness Center
01.2020 - Current
Care Manager
Chiro One Wellness Center
12.2013 - 12.2019
Liscensed Chiropractic Technician
Chiro One Wellness Center of St. Charles
03.2013 - 12.2013
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