Jennifer Sutch
Grand Blanc,MI
Summary
Detail-oriented professional with experience in transaction processing, administrative coordination, and financial documentation. Proven ability to process financial transactions, maintain accurate financial records, and ensure regulatory compliance. Skilled in cash handling, reconciliation, billing coordination, and data entry using Microsoft Office. Known for strong attention to detail, deadline management, and delivering excellent customer service.
Overview
23
23
years of professional experience
Work History
Client Services Coordinator
Love and Healing Therapy
Burton, USA
01.2020 - Current
- Served as the primary contact for client inquiries, delivering professional support and resolving issues.
- Supported billing operations through insurance verification and payment tracking, ensuring accurate documentation processing.
- Managed scheduling systems and data entry, enhancing administrative reporting efficiency using Microsoft Office.
- Organized financial and client documentation, increasing record accuracy and streamlining workflow.
- Manage scheduling systems, data entry, and administrative reporting using Microsoft Office.
Teller
Flagstar Bank
Novi, USA
03.2018 - 12.2018
- Processed high-volume financial transactions, ensuring accuracy and compliance with banking regulations.
- Balanced cash drawers daily and performed cash reconciliation while maintaining strict compliance with banking policies.
- Assisted customers with account inquiries, providing tailored financial service information to enhance customer satisfaction.
- Maintained accurate transaction records, supporting operational efficiency and compliance through effective use of banking systems and Microsoft Office tools.
Shoe Department Manager
Kohl’s
Ann Arbor, USA
05.2017 - 10.2018
- Managed inventory control, stock replenishment, and upheld merchandising standards to enhance product availability.
- Supervised associates to ensure operational efficiency in high-volume retail department.
- Delivered customer service and resolved concerns to foster positive shopping experiences.
Admissions Representative
ITT Technical Institute
Canton, USA
06.2013 - 12.2017
- Conducted interviews with prospective students, providing guidance throughout enrollment.
- Managed student records and documentation to streamline admissions processes.
- Coordinated orientation scheduling, ensuring compliance with institutional documentation requirements.
Sales Manager – Student Loan Division
Chase Bank
Ann Arbor, USA
06.2003 - 02.2013
- Generated over $2M in annual revenue while maintaining compliance with financial regulations.
- Managed loan documentation and client financial records to ensure accuracy and compliance.
- Developed partnerships with universities and financial aid offices, increasing loan program utilization by enhancing accessibility for students.
- Utilized Salesforce CRM to track accounts and manage sales pipelines, streamlining performance reporting.
Education
Bachelor of Science - Human Resource Development - Training & Design
Oakland University
Rochester, MISkills
- Accounts payable support
- Invoice and payment processing
- Cash and transaction handling
- Financial record maintenance
- Account reconciliation
- Data entry and database management
- Microsoft Office proficiency
- Customer service excellence
- Compliance and confidentiality
- Administrative support
- Time management skills
- Communication and problem-solving
Timeline
Client Services Coordinator
Love and Healing Therapy
01.2020 - Current
Teller
Flagstar Bank
03.2018 - 12.2018
Shoe Department Manager
Kohl’s
05.2017 - 10.2018
Admissions Representative
ITT Technical Institute
06.2013 - 12.2017
Sales Manager – Student Loan Division
Chase Bank
06.2003 - 02.2013
Bachelor of Science - Human Resource Development - Training & Design
Oakland University