Jennifer Szilagyi-Woodlief
Cherokee,NC
Summary
Very adaptable with a proven track record at Harrah's Cherokee Casino Resort, enhancing team performance by stressing the importance of morale and fostering a positive work environment. Skilled in surveillance monitoring and team motivation, all while adept at problem-solving and multitasking. Always looking on improving operational efficiency and workplace safety.
Overview
13
13
years of professional experience
Work History
Surveillance Dual Rate Supervisor
Harrah's Cherokee Casino Resort
2021.04 - 2024.08
- Enhanced team performance by implementing effective training programs and coaching strategies.
- Monitored integrity of games, guests and employees property wide per the internal controls.
- Reduced turnover rates by creating a positive work environment and addressing staff concerns promptly.
- Assisted in resolving conflicts between team members, facilitating open communication to promote a harmonious work environment.
- Reduced security threats by conducting thorough investigations and compiling detailed reports for upper management and Tribal Gaming Commission.
Surveillance Officer
Harrah's Cherokee Casino Resort
2018.09 - 2021.04
- Safeguarded company assets from theft or damage by meticulously observing all areas requiring protection.
- Maintained a safe environment for staff and guests through diligent observation and quick response to potential hazards.
- Identified and documented unauthorized or unsafe actions by employees.
- Supported fellow team members during high-pressure situations by remaining calm under pressure and utilizing effective problem-solving skills.
- Recorded audio and video of back-end money movements.
Security Officer
Harrah's Cherokee Casino Resort
2015.06 - 2018.09
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises property wide.
- Provided excellent customer service while addressing guest inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Loss Prevention Officer
Walmart
2011.05 - 2015.06
- Completed incident reports and activity logs for accurate, current records.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Monitored employee compliance with company policies, promptly addressing any violations or concerns as needed.
- Conducted daily store walk-throughs to identify potential security risks.
Education
Associates Degree Criminal Justice And Technology - Criminal Justice
Haywood Community College
Clyde, NC07.2015
Skills
- Workplace Safety
- Team motivation
- Operational Efficiency
- Employee Development
- Surveillance monitoring
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Active Listening
- Adaptability
Timeline
Surveillance Dual Rate Supervisor
Harrah's Cherokee Casino Resort
2021.04 - 2024.08
Surveillance Officer
Harrah's Cherokee Casino Resort
2018.09 - 2021.04
Security Officer
Harrah's Cherokee Casino Resort
2015.06 - 2018.09
Loss Prevention Officer
Walmart
2011.05 - 2015.06
Associates Degree Criminal Justice And Technology - Criminal Justice
Haywood Community College
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