Jennifer Szilagyi-Woodlief
Cherokee,NC
Summary
Very adaptable with a proven track record at Harrah's Cherokee Casino Resort, enhancing team performance by stressing the importance of morale and fostering a positive work environment. Skilled in surveillance monitoring and team motivation, all while adept at problem-solving and multitasking. Always looking on improving operational efficiency and workplace safety.
Overview
13
13
years of professional experience
Work History
Surveillance Dual Rate Supervisor
Harrah's Cherokee Casino Resort
Cherokee, NC
04.2021 - 08.2024
- Enhanced team performance by implementing effective training programs and coaching strategies.
- Monitored integrity of games, guests and employees property wide per the internal controls.
- Reduced turnover rates by creating a positive work environment and addressing staff concerns promptly.
- Assisted in resolving conflicts between team members, facilitating open communication to promote a harmonious work environment.
- Reduced security threats by conducting thorough investigations and compiling detailed reports for upper management and Tribal Gaming Commission.
Surveillance Officer
Harrah's Cherokee Casino Resort
Cherokee, NC
09.2018 - 04.2021
- Safeguarded company assets from theft or damage by meticulously observing all areas requiring protection.
- Maintained a safe environment for staff and guests through diligent observation and quick response to potential hazards.
- Identified and documented unauthorized or unsafe actions by employees.
- Supported fellow team members during high-pressure situations by remaining calm under pressure and utilizing effective problem-solving skills.
- Recorded audio and video of back-end money movements.
Security Officer
Harrah's Cherokee Casino Resort
Cherokee, NC
06.2015 - 09.2018
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises property wide.
- Provided excellent customer service while addressing guest inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Loss Prevention Officer
Walmart
Waynesville, NC
05.2011 - 06.2015
- Completed incident reports and activity logs for accurate, current records.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Monitored employee compliance with company policies, promptly addressing any violations or concerns as needed.
- Conducted daily store walk-throughs to identify potential security risks.
Education
Associates Degree Criminal Justice And Technology - Criminal Justice
Haywood Community College
Clyde, NC07.2015
Skills
- Workplace Safety
- Team motivation
- Operational Efficiency
- Employee Development
- Surveillance monitoring
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Active Listening
- Adaptability
Timeline
Surveillance Dual Rate Supervisor
Harrah's Cherokee Casino Resort
04.2021 - 08.2024
Surveillance Officer
Harrah's Cherokee Casino Resort
09.2018 - 04.2021
Security Officer
Harrah's Cherokee Casino Resort
06.2015 - 09.2018
Loss Prevention Officer
Walmart
05.2011 - 06.2015
Associates Degree Criminal Justice And Technology - Criminal Justice
Haywood Community College