Christopher Pierce
Bossier City,La
Summary
Seasoned Dual-rate Supervisor with a proven track record from Bally’s Casino, adept in financial reporting and relationship building. Excelled in resolving escalated customer issues, managing large teams, and ensuring regulatory compliance. Skilled in fostering staff growth and maintaining high levels of customer satisfaction.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Dual-rate Supervisor
Bally’s Casino and hotel
Shreveport, La
08.2021 - 05.2024
- Resolved escalated customer complaints in an efficient manner while ensuring satisfaction with the resolution.
- Successfully managed a team of 15 employees and ensured quality customer service was provided at all times.
- Enforced company policies, procedures and safety regulations with the team to create a safe working environment.
- Conducted performance reviews for team members and provided feedback on areas of improvement.
- Utilized problem solving skills when dealing with difficult customers or challenging situations.
- Performed paperwork required for monetary transactions.
- Monitored game operations for house rules adherence, compliance with tribal, state, and federal regulations and prompt and courteous service.
- Explained and interpreted house rules, such as game rules and betting limits, for patrons.
- Established and maintained banks and table limits for each game.
- Responsible for over $500,000 in cash and chips.
Inside Sales Representative
sports World
Shreveport, La
04.2016 - 02.2023
- Managed incoming inquiries from customers regarding products, services, pricing and availability.
- Developed and maintained relationships with key customers to ensure customer satisfaction.
- Demonstrated strong communication skills in order to effectively convey product information and close sales.
- Identified upselling opportunities to increase average sale size.
- Kept stock inventories at level to facilitate sales objectives.
- Responded promptly to customer queries to increase overall satisfaction.
- Highlighted new products and company promotions during sales pitches.
Dual-rate Supervisor
Horseshoe Casino and Hotel
Bossier City, La
09.2012 - 04.2015
- Addressed employee complaints promptly while maintaining professionalism at all times.
- Monitored daily operations to ensure that goals were met in a timely manner.
- Utilized problem solving skills when dealing with difficult customers or challenging situations.
- Performed paperwork required for monetary transactions.
- Monitored game operations for house rules adherence, compliance with tribal, state, and federal regulations and prompt and courteous service.
- Converted currency into requested combinations of bills and chips.
- Monitored stations and games and moved dealers from game to game to ensure adequate staffing.
Production Control manager
URS
Doha, Qatar
04.2010 - 09.2012
- Trained new personnel on all aspects of production control operations including order processing, forecasting, and scheduling procedures.
- Established quality standards for incoming materials in order to ensure compliance with industry regulations.
- Identified potential risks associated with changes in production schedules or unexpected delays in deliveries.
- Developed and maintained production control systems to ensure efficient workflow.
- Tracked and enforced quality control standards.
- Monitored plan and incoming work, re-prioritizing to meet changing priorities and deadlines.
- Oversaw optimum daily operations, exceeding customer expectations involving both military and civilian customers.
- Led all facets of construction and maintenance for entire military installation to ensure 100% operations.
- Maintained records to demonstrate compliance with safety and environmental laws, regulations and policies.
Civil Engineer
United States Air Force, USAF
Barksdale AFB Louisiana
01.2005 - 01.2011
- Designed and evaluated civil engineering projects for compliance with military standards.
- Developed construction plans and specifications to enhance operational efficiency.
- Conducted site inspections to ensure adherence to safety regulations and quality control.
- Collaborated with cross-functional teams to optimize project timelines and resource allocation.
- Mentored junior engineers on best practices in design and project management.
- Led initiatives that improved structural integrity of military infrastructure projects.
- Performed routine training and attended special events to enhance job knowledge and skills.
Education
Bachelor of Arts (B.A.) - Business
UMUC Europe
Doha, QatarConstruction Technology in Construction Engineering
Community college of the Air force
USAFSkills
- Financial Reporting
- Decision Making
- Workplace Safety
- Relationship Building
- Problem Solving
- Time Management
- Delegation Skills
- Industry Expertise
- Customer Service
- Staff Training
Accomplishments
Received humanitarian award For rescue work after Hurricane Katrina
Multiple awards for service in Operation Iraqi Freedom
Award medal for constructing k-spans to save government millions of dollars in ration spending.
Certification
Gaming License
Timeline
Dual-rate Supervisor
Bally’s Casino and hotel
08.2021 - 05.2024
Inside Sales Representative
sports World
04.2016 - 02.2023
Dual-rate Supervisor
Horseshoe Casino and Hotel
09.2012 - 04.2015
Production Control manager
URS
04.2010 - 09.2012
Civil Engineer
United States Air Force, USAF
01.2005 - 01.2011
Construction Technology in Construction Engineering
Community college of the Air force
Bachelor of Arts (B.A.) - Business
UMUC Europe