Jennifer Tachick
Pound,WI
Summary
Dynamic professional with extensive experience in operations management and customer relationship management. Skilled in staff training and conflict resolution, with a strong track record of improving branch performance and client loyalty.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Branch Manager
Peshtigo National Bank
Coleman, WI
12.2020 - 03.2026
- Managed daily operations and ensured compliance with banking regulations.
- Trained and mentored staff on customer service best practices and banking products.
- Oversaw branch security measures and addressed any potential risks proactively.
- Resolved customer inquiries and complaints to ensure satisfaction and loyalty.
- Coordinated staff scheduling, hiring, and training to ensure optimal branch operations.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Conducted regular performance reviews for all employees in the branch.
- Guided team members in problem resolution and customer service to enhance client satisfaction.
- Addressed escalated customer complaints promptly to maintain customer loyalty.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
Teller
Flagstar Bank
Oconto Falls, Wisconsin
03.2019 - 12.2020
- Processed customer transactions with a focus on accuracy and efficiency at Flagstar Bank.
- Managed cash deposits, withdrawals, and check cashing to ensure customer satisfaction.
- Assisted customers with account inquiries and product information.
- Maintained compliance with bank policies and procedures consistently.
- Balanced cash drawer daily to ensure accuracy and accountability.
- Resolved customer issues quickly to enhance service quality and foster positive relationships.
Education
General Studies
Peshtigo High School
Peshti05-1990
Some College (No Degree) - Business Management
University of Wisconsin, Platteville
Platteville, WISkills
- Operations management
- Compliance oversight
- Customer relationship management
- Cash handling
- Staff training
- Performance evaluation
- Strategic planning
- Employee development
- Product training
- Team leadership
- Effective communication
- Conflict resolution
- Customer service
- Community engagement
Certification
IRA Training at Wisconsin Bankers School
Affiliations
Volunteer at Breakfast on the Farm (2021-2025)
Timeline
Branch Manager
Peshtigo National Bank
12.2020 - 03.2026
Teller
Flagstar Bank
03.2019 - 12.2020
General Studies
Peshtigo High School
Some College (No Degree) - Business Management
University of Wisconsin, Platteville