Jennifer Tamez
Temple
Summary
Highly organized Healthcare Access and Revenue Cycle Professional with 16+ years of experience. Expert in Account Claim Editing, patient registration, and complex hospital logistics. Proven track record of managing high-volume work queues (300+) and ensuring billing accuracy within the Baylor Scott & White / Advent Health systems. Fully equipped for remote operations with advanced proficiency in virtual collaboration and specialized healthcare software.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Access Services Representative II
BAYLOR SCOTT & WHITE MEMORIAL / ADVENT HEALTH
Temple, TX
01.2023 - 09.2026
- Revenue Cycle Specialist: Facilitate the end-to-end billing process, monitoring work queues of 300+ patients for financial authorization status.
- Billing Integrity: Identify and correct billing errors; utilize Excel for advanced data entry and claim resolution reporting.
- Patient Access: Manage full-cycle registration, including scheduling, insurance verification, and patient check-out.
Services Representative I
BAYLOR SCOTT & WHITE MEMORIAL / ADVENT HEALTH
Temple, TX
01.2020 - 01.2023
- Logistics Coordination: Maintained the Patient Hospital Transfer Log to ensure seamless transitions between departments.
- Front-End Accuracy: Captured precise demographic data and verified insurance benefits for diverse patient populations.
Room Control Coordinator I & II
SCOTT & WHITE MEMORIAL HOSPITAL
Temple, TX
01.2008 - 01.2020
- Hospital Operations: Assigned beds for inter-facility transfers based on clinical chart data and resource availability.
- Communication Hub: Directed high-volume calls and managed Physician Escalation Calendars and STEMI/Pediatric paging.
H-E-B GROCERY STORE
Temple, TX
01.2005 - 01.2007
- Financial Oversight: Handled cash balancing, payroll data entry, and processed Western Union/Utility payments.
Education
High School Diploma -
Temple High School
Temple, TX05-2005
Skills
- Collaboration Tools: Expert in Microsoft Teams and Outlook for asynchronous communication and virtual meetings
- Healthcare Systems: Advanced proficiency in Advent Health Software, Epic (Work Queues/Account Resolution), EMResources, and Intelliweb Paging
- Data Management: Skilled in Microsoft Excel (Data Entry, Reporting, Pivot Tables) and 10-Key data entry
- Remote Competencies: Independent problem-solver, disciplined time management, and secure handling of sensitive patient data (HIPAA compliance)
Certification
Account Claim Edit Specialist Training: BS&W Health Temple Medical Center
Timeline
Access Services Representative II
BAYLOR SCOTT & WHITE MEMORIAL / ADVENT HEALTH
01.2023 - 09.2026
Services Representative I
BAYLOR SCOTT & WHITE MEMORIAL / ADVENT HEALTH
01.2020 - 01.2023
Room Control Coordinator I & II
SCOTT & WHITE MEMORIAL HOSPITAL
01.2008 - 01.2020
H-E-B GROCERY STORE
01.2005 - 01.2007
High School Diploma -
Temple High School