Amalia HoyClarke
Dallas,TX
Summary
Dedicated Bilingual Access Services Representative II with strong background in patient registration and insurance verification. Recognized for exceptional service and commitment to enhancing patient experience. Proven ability to streamline financial processes and reduce wait times through effective registration practices.
Overview
2026
2026
years of professional experience
Work History
Access Services Representative II
Baylor Scott & White Heart and Vascular Hospital - Dallas
June 2014 - Current
- Register patients accurately and efficiently on a daily basis.
- Collect estimates and co-payments to streamline financial processes.
- Ensure accuracy of patient demographics .
- Contribute to decreasing patient wait times through effective registration practices.
- Support patient experience initiatives by providing compassionate service.
Intake Specialist
UT Southwestern Medical Center
01.2012 - 06.2014
- Facilitated pre-registration of patients for both scheduled and unscheduled outpatient services.
- Assessed financial obligations by coordinating comprehensive patient data.
- Executed collection of insurance copays and self-pay deposits to ensure timely payments.
- Streamlined patient organization and prioritization through effective communication with insurance providers.
Collections Agent
ChartOne
09.2007 - 09.2011
- Assisted in collection of various government agencies overdue accounts .
- Adjusted customer accounts to resolve incorrect processes.
- Worked with management to achieve departmental goals.
Education
Associate of Science - Computer Science
Pace University
New York, NYSkills
- Patient registration
- Insurance verification
- Customer service
- Data accuracy
- Financial processing
- Compassionate communication
- Time management
- Problem resolution
- Team collaboration
- Operational efficiency
Accomplishments
Top Collector for five consecutive months at Baylor Scott & White Heart and Vascular - Dallas
Languages
Spanish
Native or Bilingual
Additional Information
MS Office Suite - Excel, Word, Outlook
Timeline
Intake Specialist
UT Southwestern Medical Center
01.2012 - 06.2014
Collections Agent
ChartOne
09.2007 - 09.2011
Access Services Representative II
Baylor Scott & White Heart and Vascular Hospital - Dallas
June 2014 - Current
Associate of Science - Computer Science
Pace University
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