Brenda Washington
TERRELL,TX
Summary
Cordial Patient Access Representative with track record of successfully handling busy, Hospital Emergency Room tasks to serve diverse populations. Career-minded and organized professional skillful in maintaining patient accounts, arranging immediate medical care and verifying insurance claims. Patient-focused Access Services, equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts. Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards. Hardworking employee with customer service, multitasking, and time management abilities.
Overview
38
38
years of professional experience
Work History
Access Services Representative II
Baylor Scott & White Healthcare
Plano, TX
12.1985 - 07.2023
- Obtained necessary signatures for privacy laws and consent for treatment.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Accessed programs and set up correct payment strategies based on patient means and needs.
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
- Maintained confidentiality of all patient records in accordance with HIPAA standards.
- Counseled patients on potential financial liabilities and payment requirements.
- Explained billing processes to ensure accurate understanding of charges incurred by the patient or their family members.
- Reported liabilities and risk management concerns to supervisor for review.
- Obtained informed consent and payment documentation from patients and filed in system.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Answered incoming calls in a timely manner and addressed inquiries regarding medical services offered.
- Processed credit card transactions quickly and accurately while adhering to all applicable laws and regulations governing such transactions.
- Assisted with developing solutions for improving operational efficiency within the department.
- Provided support during peak hours when needed including weekends and holidays.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Assisted with scheduling appointments, registering new patients, and providing updates to existing patient records.
- Applied HIPAA privacy and security regulations while handling patient information.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Responded promptly to requests for assistance from physicians, nurses, technicians, administrators, ensuring that all needs were met in a timely fashion.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Provided information about clinic policies and procedures as well as answered general questions from patients.
- Reviewed eligibility responses to assess patient benefit level and prepare estimates.
- Explained various admission forms and policies, acquiring signatures for consent.
- Prepared daily reports summarizing activity related to patient access services.
- Verified insurance information and entered data into patient records system.
- Assembled registration paperwork and placed identification bands on patient.
- Greeted patients upon arrival and provided necessary paperwork for registration.
- Collected co-pays, payments, deposits, and other monies due from patients according to established procedures.
- Participated in training sessions related to customer service skills enhancement.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Leveraged skills to input and compile data gathered from various sources.
- Maintained updated knowledge through continuing education and advanced training.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
- Planned and completed group projects, working smoothly with others.
Education
Business Administration
Trinity Valley Junior College
Athens, TX05-1969
High School Diploma -
Burnett High School
Terrell, TX05-1968
Skills
- Registration and Admissions
- Financial Procedures Adherence
- Multitasking and Organization
- Registration Management
- Training Coordination
- Insurance Verification
- Patient Education
- Quality Assurance
- Problem-Solving
- Customer Service
- Pre-Admission Requests
- Insurance Company Knowledgeable
- HIPAA Compliance
- Team Collaboration
- Phone and Email Etiquette
- Medical Terminology
- Fee Collection
References
References available upon request.
Timeline
Access Services Representative II
Baylor Scott & White Healthcare
12.1985 - 07.2023
Business Administration
Trinity Valley Junior College
High School Diploma -
Burnett High School
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