Summary
Overview
Work History
Education
Skills
Software
Work Availability
Languages
Interests
Affiliations
Timeline
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Jennifer Tate

Jennifer Tate

Oakland,CA

Summary

Experienced and results-driven leader in the medical tech industry, with a strong background in operations, process improvement, and team leadership. Adept problem solver who uses creativity and innovation to overcome challenges. Skilled in managing cross-functional projects, driving efficiency, and building strong relationships across teams. Known for a proactive, solutions-oriented mindset and a consistent track record of delivering impact and supporting team success

Overview

13
13
years of professional experience

Work History

Eligibility and Implementation Manager

100Plus
05.2023 - Current
  • Executed 52 list pulls in 2024, leading to the upload of 7,504 patients into the 100Plus portal and directly impacting Remote Patient Monitoring (RPM) enrollment success.
  • Performed advanced insurance verifications, including Medicare Advantage and commercial plans, improving turnaround from 1–3 days to a matter of hours and uploading 794 verified patients.
  • Took ownership of Salesforce and internal tracking tools, maintaining daily updates to enhance cross-functional visibility and team alignment.
  • Served as primary contact for interdepartmental inquiries regarding list pulls and implementation, managing communications across Sales, CSM, and provider teams.
  • Delivered comprehensive weekly reports to stakeholders and presented quarterly departmental metrics at company-wide meetings.
  • Increased proficiency in multiple EHR platforms including eClinicalWorks, Athena, Tebra, Practice Fusion, and SQL-based systems (e.g., Amazing Charts), reducing one complex list pull process from 4 hours to 45 minutes.
  • Implemented and refined CCM-to-Eligibility breakdowns, improving efficiency in multi-service tracking
  • Mentored and managed a direct report, providing strategic guidance on tasks and departmental goals.
  • Earned an "Outstanding" performance rating from leadership for driving efficiency, demonstrating leadership, and significantly enhancing departmental impact.

Senior Implementation Manager

100plus
10.2020 - 05.2023
  • Contributed to the start-up phase of a medical tech company by establishing an efficient onboarding process for new practices. Utilized data analysis skills and custom CLI tools to identify eligible patients for Remote Patient Monitoring (RPM) through extracting and analyzing patient data in Excel.
  • Collaborated with cross-functional teams, including product and engineering, to develop, test and launch an integrated eligibility tool, providing thorough feedback and bug identification during the BETA phase.
  • Implemented an insurance verification process for a large patient population, processing and analyzing insurance eligibility results for 12,000 patients in 2022. Communicated findings to practices and maintained daily tracking system updates.
  • Fostered productive interdepartmental relationships by collaborating with account management, sales, support, and patient enrollment teams to identify opportunities for process streamlining.

Operations Manager

Patient Home Monitoring Corp.
07.2015 - 11.2019
  • Managed and trained a high-performing team, providing regular performance reviews, feedback, and coaching to support professional growth.
  • Streamlined processes and protocols to optimize team performance, continuously assessing and adjusting as necessary.
  • Fostered positive client relationships and proactively updated protocols to meet changing needs. Ensured balanced workload and optimal queue coverage for team during high-volume office projects.
  • Facilitated cross-departmental collaboration between case management, billing, enrollment, logistics, and IT teams.
  • Elevated customer experience through the implementation of effective quality assurance practices.
  • Conducted daily meetings with subordinates to assess needs and optimize work activities.
  • Developed a comprehensive training binder and manual for new hires, ensuring a smooth onboarding process.

Team Lead

Patient Home Monitoring Corp.
09.2014 - 06.2015
  • Provided comprehensive training and support to Case Management team, ensuring accurate capture of patient information.
  • Offered regular feedback to Case Managers and collaborated with upper management on process improvement initiatives.
  • Acted as a key participant in departmental interviews, making informed recommendations for new hire selection.
  • Demonstrated strong leadership skills, upholding high standards of professional conduct and fostering a collaborative team environment.

Case Manager

Patient Home Monitoring Corp.
05.2012 - 08.2014
  • Managed a high volume of daily inbound communications, prioritizing and resolving inquiries in a timely manner.
  • Demonstrated excellent verbal and written communication skills, consistently delivering clear and concise messages to patients and healthcare professionals.
  • Read and responded to emails throughout the day from clinics, patients, supervisors and exterior departments.
  • Data entry of new patient and clinic information.

Education

Bachelor of Science - Political Science

U.C. Davis
Davis, CA
06.2001

Skills

  • Detail-oriented
  • Organizational skills
  • Microsoft word and excel
  • Communication skills
  • Operations management
  • Dependable
  • Process optimization
  • Natural leader
  • Customer service
  • Building effective relationships
  • Positive attitude
  • Solutions oriented

Software

MS Excel

MS Word

Salesforce

Jira

Google Suite

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English
Native or Bilingual

Interests

Animals

Flowers

Travel

Petting dogs

Walks in nature

Dining out

Watercolor

Helping others

House plants

Affiliations

  • UC Davis

Timeline

Eligibility and Implementation Manager

100Plus
05.2023 - Current

Senior Implementation Manager

100plus
10.2020 - 05.2023

Operations Manager

Patient Home Monitoring Corp.
07.2015 - 11.2019

Team Lead

Patient Home Monitoring Corp.
09.2014 - 06.2015

Case Manager

Patient Home Monitoring Corp.
05.2012 - 08.2014

Bachelor of Science - Political Science

U.C. Davis

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