JENNIFER TERRAZAS
San Antonio,TX
Summary
Experienced in keeping work areas neat and organized as well as making sure team members are well prepared and ready to accomplish company goals. Experienced in utilizing computer programs to keep track of inventory and Bookkeeping. 2+ years of experience in customer service, sales, and team leading. Great communicating skills and time management to ensure all responsibilities are completed efficiently. Accustomed to work in fast paced environments.
Overview
3
3
years of professional experience
Work History
Bilingual Member Service Representative
Credit Human Federal Credit Union
04.2023 - 09.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Verified customer identification and documentation for compliant transactions.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Delivered prompt service to prioritize customer needs.
Substitute teacher
Northside school district
08.2022 - 04.2023
- Substitute Teach students K-12
- Ensure students finish assigned work before the end of the day
- Communicating with students and other teachers
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
- Monitored student progress and provided feedback to students, parents and school administrators.
Shift Manager
Activate
01.2022 - 04.2023
- Supervise morning crew and ensure everyone is on time and doing their duties
- Ensure employees are aware of target sales and provide them with the appropriate training to meet the goal
- Payroll hours for all employees
- Keep track of store inventory
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
Accountant Assistant
Leos Firm
08.2021 - 01.2022
- Communicating with new and current clients to set up appointments to meet with the accountant or help them with any issues or questions they had on their monthly reports
- Communicating weekly with all clients to reassure all income and expenses were correct and ensure they were aware of any issues with their company
- Bookkeeping for companies in the U.S and Mexico
- Generating Profit & Loss and Balance Sheets
- Answered phone calls regarding financial matters such as payments due.
- Helped prepare month-end, quarterly and year-end closings.
- Took meeting notes to compose detailed summaries.
- Organized office systems to maximize efficiency and completeness of records.
- Used spreadsheets to track data and produce charts.
Team Member Trainer
Chick Fil A
05.2020 - 08.2021
- Trained team members in successful strategies to meet operational and sales targets
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency
- Supervise order taking to ensure up sales and seasonal offers to meet sales for the company
- Greeted and directed visitors to appropriate personnel to foster welcoming atmosphere.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Learned all required tasks quickly to maximize performance.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Education
Business Management
BBA -
The University of Texas At San Antonio
San Antonio, TX12.2023
High School Diploma -
John Jay High School
San Antonio, TX06.2020
Skills
- Communication
- Time management
- Customer service
- Sales
- Money Handling
- Teamwork
- Kitchen Equipment
- Safety standards and protocols
- Critical Thinking
- Bookkeeping
- Team leader
- Computer skills
- Creative problem solving
- Organization
- Bilingual
- Customer Support
- Member Relations
- Teller Transactions
- Mobile Banking
Languages
Spanish
Native or Bilingual
Timeline
Bilingual Member Service Representative
Credit Human Federal Credit Union
04.2023 - 09.2023
Substitute teacher
Northside school district
08.2022 - 04.2023
Shift Manager
Activate
01.2022 - 04.2023
Accountant Assistant
Leos Firm
08.2021 - 01.2022
Team Member Trainer
Chick Fil A
05.2020 - 08.2021
Business Management
BBA -
The University of Texas At San Antonio
High School Diploma -
John Jay High School
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