Jennifer Thomas
Trinity ,AL
Summary
Personable Internet Sales manager with a thorough understanding of CRM use and car sales. Committed to keeping detailed sales records and meeting long and short-term sales goals. Adept at training a team and providing fantastic and individualized customer service.
Overview
11
11
years of professional experience
Work History
Internet Sales Manager
Greenway Automotive
Decatur, AL
07.2019 - 07.2020
- Responded to internet inquiries and phone calls in timely matter.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Provided superior and individualized customer service.
- Exceeded targets by building, directing and motivating high-performing sales team.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Updated company website with deals and product packages.
- Organized promotional events and interacted with community to increase sales volume.
Caregiver, Special Needs /Shift Leader
Ability Plus Inc.
Madison, AL
08.2015 - 07.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Shopped for groceries regularly in order to keep house stocked with necessities.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Conferred with supervisor to discuss patient condition and medical care.
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
Kitchen Prep Cook
Olive Garden Restaurant
Decatur, AL
02.2012 - 08.2015
- Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping and taking out trash.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Trained and assisted new kitchen staff members.
- Identified inefficiencies leading to improved productivity.
- Cooked 50-100 take-out orders per shift and securely packaged and labeled each order
Customer Service Representative
Arise Virtual Solutions Inc.
Trinity, AL
01.2012 - 11.2014
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
No Degree - Nursing Science
Wallace State Community College - Hanceville
Hanceville, AL06.2019
Skills
- Time Management
- Discount Rate Requirements
- Detail-Oriented
- Sales Quota Management
- Team Recruiting and Onboarding
- Problem Solving
- Verbal and Written Communication
- Relationship Building
- Client Base Retention
- Inventory Planning and Management
- Cold Calling
Timeline
Internet Sales Manager
Greenway Automotive
07.2019 - 07.2020
Caregiver, Special Needs /Shift Leader
Ability Plus Inc.
08.2015 - 07.2019
Kitchen Prep Cook
Olive Garden Restaurant
02.2012 - 08.2015
Customer Service Representative
Arise Virtual Solutions Inc.
01.2012 - 11.2014
No Degree - Nursing Science
Wallace State Community College - Hanceville
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