Jennifer Thomas
Ridgeland
Summary
Experienced and professional office manager with a strong background in staffing support. Skilled in training new hires, managing employee files, and screening potential candidates. Highly adaptable and always willing to go the extra mile to learn new tasks. Service-oriented with exceptional administrative and time management abilities. Excels at coordinating responses to ensure high customer satisfaction by promptly resolving concerns. Brings 20 years of related experience and a methodical approach to handling every need. Specializes in triaging calls, obtaining authorizations, and preparing surgical documents. Focuses on maintaining smooth and efficient operations in fast-paced ophthalmology offices.
Overview
19
19
years of professional experience
Work History
Ophthalmic Assistant
Jackson Eye Associates
Jackson, MS
01.2006 - Current
- Perform preliminary examination, call in prescriptions to various pharmacies, assist the doctor in surgery, certified to assist with Lasik and handle all satellite locations
- Obtained optical pressures, checked visual acuities and administered slit lamp exams to identify issues.
- Documented patient medical history and information utilizing Management Plus with commitment to accuracy.
- Supported ophthalmologists during surgical procedures by preparing patients for surgery, sterilizing instruments, and passing required tools efficiently.
- Ensured accurate patient records by diligently updating electronic health information systems with test results and medical histories.
- Improved patient satisfaction by providing thorough pre-examination assessments and assisting with diagnostic tests.
- Administered eye medications for dilation and treatment.
- Developed strong rapport with patients, fostering trust and positive relationships that contributed to their overall satisfaction with the clinic.
- Reviewed surgical plans and patient charts in order to prepare correct paperwork.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Used Lensometer to measure and record lens power of existing prescriptive spectacles.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Server
Chili's Bar and Grill Restaurant
Madison, MS
01.2018 - 12.2022
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
AA - Criminal Justice
Holmes Community College
Business Marketing
Belhaven College
General Diploma - undefined
Murrah High School
Skills
- High-Volume Dining
- Dining Customer Service
- Workflow Coordination
- Staff Training
- Verbal and Written Communication
- Service Oriented
- Relationship Building
- Order Accuracy and Delivery
- Ophthalmic terminology
- Patient care
- Surgical assisting
Timeline
Server
Chili's Bar and Grill Restaurant
01.2018 - 12.2022
Ophthalmic Assistant
Jackson Eye Associates
01.2006 - Current
Business Marketing
Belhaven College
General Diploma - undefined
Murrah High School
AA - Criminal Justice
Holmes Community College