Jennifer Thompson
Ballwin
Summary
Sought career advancement within an organization that emphasizes management supervision and administrative expertise.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Director of Residential Operations
AbleLight
Missouri
09.2021 - 12.2025
- Directed comprehensive residential operations for the Missouri region, ensuring high-quality care and operational excellence across multiple sites.
- Managed cross-functional teams and provided strategic oversight to department managers to meet organizational financial goals.
- Spearheaded regional compliance initiatives, consistently meeting or exceeding state and federal regulatory standards.
- Fostered a culture of professional development, enhancing employee retention through targeted training and mentorship.
QDDP Manager
AbleLight (Previously Bethesda Lutheran Communities)
Missouri
01.2016 - 09.2021
- Assisted in managing programs. Supported teams in achieving project goals and meeting deadlines. Coordinated communication between stakeholders to facilitate project progress.
- Oversaw financial record management and program budget allocation.
- Oversaw direct support professionals, including interviewing, hiring, implementing corrective actions, and conducting training.
- Facilitated individual supported plan meetings while driving goal and objective implementation.
- Managed and published weekly staff scheduling to ensure compliance.
- Directed overall operations for St. Louis area homes, ensuring efficiency and quality standards.
- Monitored compliance with state regulations to ensure adherence and mitigate risks.
- Compiled monthly reports adhering to DMH guidelines.
- Executed crisis management strategies to mitigate risks and ensure organizational stability.
- Facilitated effective communication with guardians, family members, and state coordinators.
- Assisted in resolving payroll discrepancies and inquiries. Supported compliance with payroll regulations and policies.
Residential Supervisor
Cornerstone Services
Joliet, Illinois
06.2011 - 01.2016
- Support individuals with mental disabilities, which includes crisis intervention
- Follow and conduct emergency drills
- Supervise and assists individuals in recreational programming
- Monitor and dispense client medications
- Assist individuals with monitoring finances and budgeting
- Completing required reports, as well as appropriate documentations and progress notes
Customer Service Associate
Joliet Junior College
Joliet, Illinois
03.2008 - 07.2011
- Directing customers and handling customer inquiries
- General maintenance of the bookstore and inventory
- Cash register operations
Education
Bachelor of Arts - Psychology
Governors State University
University Park, IL01.2014
Associates in Arts - General Studies
Joliet Junior College
Joliet, IL01.2011
Skills
- Strategic planning and growth
- Operations oversight and efficiency
- Quality assurance
- Teamwork and collaboration
- Team leadership
- Staff training/development
- Employee relations
- Effective leader
- Hiring and onboarding
- Employee scheduling
Certification
- CPR/FA
Timeline
Director of Residential Operations
AbleLight
09.2021 - 12.2025
QDDP Manager
AbleLight (Previously Bethesda Lutheran Communities)
01.2016 - 09.2021
Residential Supervisor
Cornerstone Services
06.2011 - 01.2016
Customer Service Associate
Joliet Junior College
03.2008 - 07.2011
Associates in Arts - General Studies
Joliet Junior College
Bachelor of Arts - Psychology
Governors State University