Tessa Maropis
Philadelphia,PA
Summary
Results-driven leader with strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture.
Overview
15
15
years of professional experience
Work History
Director of Residential Operations
PMI Profit Realty
San Antonio, TX
08.2023 - Current
- Department leader with oversight of 5 professionals in leasing, collections, maintenance, HUD management and compliance, and collections for Property Management Company of 500 doors and $1.4M annual revenue. Primary ownership of front-end leasing protocols, working with prospective and current renters to find their new homes; with property owners to ensure client satisfaction in price point, lead time, property condition, and communication. Additional ownership of internal infrastructure; executed RFPs and implementations of Property Management Software, Workflow Optimization software. Implemented a self-showing model for leasing, enabling a 300% increase in showing volumes and cutting property lead times by over 50%.
- Directed cross-functional teams to achieve alignment on organizational goals and objectives.
- Streamlined processes to improve service delivery and customer satisfaction metrics significantly.
- Managed conflict resolution efforts, facilitating productive dialogue among diverse team members for enhanced productivity.
- Skilled at working independently and collaboratively in a team environment.
Team Leader, Financial Services Growth Healthcare
GLG
Philadelphia, PA
04.2022 - 08.2023
- Team leader managing 5 client servicing professionals and 220+ private equity and sell side accounts with over $4M annual revenue. Built and managed first business unit team in infant office in Philadelphia with hiring responsibility. Executed on standardizing account maps for full account book, achieved outstanding performance against internal metrics and in overall growth of dedicated account book with over 110% on projected revenue in 1H 2022. Lead project management for custom engagements, KOL staffing for content panels and deal advisories in collaboration with cross functional teams in business development, compliance, specialized product, market surveys. Ensure exemplary performance of servicing team in all servicing functions, compliance, quality, and continued development.
Research Manager, Financial Services Growth Healthcare
GLG
Austin, TX
07.2021 - 04.2022
- Client service professional facilitating 1x1 consultations and panels between subject matter experts in various healthcare verticals and private equity and sell side clientele. Achieved outstanding performance against internal metrics with sole oversight of 35-40 new projects per week with revenue return exceeding $110K per month as an individual contributor. Partnered with internal L&D to build dedicated healthcare trainings for new hire onboarding and development, facilitated classroom-style and peer-mentor coaching sessions as part of standardized training protocols for 15+ new members of the financial services healthcare business unit. Trialed leadership of first FS Healthcare team in infant office in Philadelphia, PA.
Senior Client Solutions Associate, Financial Services Growth Healthcare
GLG
Austin, TX
04.2020 - 07.2021
- Client service professional facilitating 1x1 consultations and panels between subject matter experts in various healthcare verticals and private equity and sell side clientele. Conduct client intakes for efficient and urgent project execution, prepare synopses of expert screening material for client deliverables, and synthesize material for actionable insights. Managed 25+ new projects per week with revenue return exceeding $85K per month as an individual contributor. Partner with internal stakeholders (business development, compliance, specialized product, surveys) for nuanced and detailed handling of client projects. Built and led content and quality trainings for financial services healthcare business unit on project management, deliverable quality, specialized healthcare content, and client service.
Senior Legal Assistant/Paralegal, Notary Public
Komie and Morrow, LLP
Austin, TX
01.2019 - 04.2020
- Personal Injury case management. Direct supervision of pre-litigation cases and treatment plans for bodily injury cases, oversight and guidance on case progression for a team of 6 paralegals across 300+ cases to maximize value of medical specials. Prepared demands to insurance for payment, negotiated settlement offers on pre-litigation cases, prepared plaintiff’s responses to request for discovery, open records requests, facilitated client treatment with partner physicians, collected medical records, executed consistent correspondence with insurance adjusters, screened potential new clients, notarized documents, and client and vendor relations.
Tracker/ Field Researcher
American Bridge 21st Century
Austin, TX
06.2018 - 11.2018
- Conducted research on Texas politics regarding specific campaigns and issues pertinent to the 2018 Midterm Election, pursued innovative means of online research, attended political/campaign events as an open-source campaign intelligence and as registered media, maintained detailed database of events covered, coordinated with national partners to host events, volunteer coordination, maintained and trouble shot company technology and databases, regularly interfaced with elected officials and opposition campaign staff.
Administrative and Leasing Assistant
Peach Creek Apartments
San Antonio, TX
05.2011 - 08.2018
- Prepared all leasing paperwork, collected rent, implemented property management software and transitioned all-paper office to digitally enabled, supported property manager in all small-claims court appearances, performed criminal background checks, oversaw and occasionally participated in property maintenance, worked directly with Dept. of Housing and Urban Development for Section 8 housing applications, approvals, and subsidy distributions, set up and monitored video security systems, cooperated with vendors such as San Antonio’s CPS Energy, out-sourced maintenance companies, heavy machinery rental companies, pest control, Child Protective Services, and broadly maintained oversight of budget and expense accounts.
Education
Bachelor of Science - Political Science And International Relations
St. Edward's University
Austin, Texas05-2018
Skills
- Bilingual, English and Spanish
- Outstanding written & verbal communication and client service skills
- Innovative research and planning methods
- Account and people management
- Self-motivated, excels in fast-paced environment
- Project/Campaign oversight, implementation, and execution
- Relationship building
- Verbal and written communication
- Project management
- Team management
- Process improvement
Timeline
Director of Residential Operations
PMI Profit Realty
08.2023 - Current
Team Leader, Financial Services Growth Healthcare
GLG
04.2022 - 08.2023
Research Manager, Financial Services Growth Healthcare
GLG
07.2021 - 04.2022
Senior Client Solutions Associate, Financial Services Growth Healthcare
GLG
04.2020 - 07.2021
Senior Legal Assistant/Paralegal, Notary Public
Komie and Morrow, LLP
01.2019 - 04.2020
Tracker/ Field Researcher
American Bridge 21st Century
06.2018 - 11.2018
Administrative and Leasing Assistant
Peach Creek Apartments
05.2011 - 08.2018
Bachelor of Science - Political Science And International Relations
St. Edward's University