Jennifer Thornton
Quaker City
Summary
I'm a friendly, honest, hardworking and fast-learning individual, capable of working independently or in a team. I'm confident and reliable with a strong set of core values and a desire to use my knowledge and experience in a meaningful way.
Overview
13
13
years of professional experience
Work History
Front Desk Agent
Salt Fork Lodge And Conference Center
06.2014 - 08.2016
- As front desk agent, I answered phones, booked reservations, responded to emails and electronic reservations. I kept records of occupied rooms and guests' accounts. Knew essential aspects of the business operations. I collected payments by accepting cash, check, or charge payments from customers; and made change for cash customers. I was tasked with maintaining a bank and running daily reports at the end of my shift. I also helped new employees learn the reservations system, the layout of the lodge and general operations.
Victim Advocate
Haven Of Hope
01.2004 - 03.2005
- Served as a liaison between sexual assault, domestic violence and crime victims and relevant legal professionals, ensuring clear communication and understanding of the victims' needs throughout the process.
- Advocated for victims' rights during court proceedings, ensuring that their voices were heard throughout the legal process.
- Accompanied clients to court to clarify processes and procedures.
- Supported victims, family members and witnesses through law enforcement, healthcare and social services.
Education
High School - General Studies
Buckeye Trail High School
Lore City, OH01.1992
Skills
- Customer service, cash handling, data entry, telephone etiquette, office machine knowledge, computer efficiency
COMMUNICATION
Welcomed guests and clients upon entry to the facility, assisted with check in and check out. Helped guests and clients in a friendly, proactive and efficient manner with appropriate follow-up as necessary.
Timeline
Front Desk Agent
Salt Fork Lodge And Conference Center
06.2014 - 08.2016
Victim Advocate
Haven Of Hope
01.2004 - 03.2005
High School - General Studies
Buckeye Trail High School
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