Jennifer Tillman
Thomasville,NC
Summary
Dynamic General Manager with a proven track record at McDonald's Corporate, excelling in operations management and team building. Spearheaded initiatives that enhanced service delivery and customer satisfaction, while implementing efficient processes. Recognized for problem resolution skills and fostering a collaborative work environment, driving significant improvements in operational performance.
Overview
25
25
years of professional experience
1
1
Certification
Work History
General Manager
McDonald's Corporate
06.2000 - Current
- Coordinated daily operations to ensure efficient workflow and team collaboration.
- Assisted in developing operational strategies to enhance service delivery and customer satisfaction.
- Supported management in monitoring inventory levels and supply chain logistics.
- Implemented standard operating procedures to streamline processes and improve efficiency.
- Provided training for new staff on company policies and operational best practices.
- Conducted regular assessments of operational performance to identify areas for improvement.
- Engaged with team members to foster a positive work environment focused on productivity.
- Maintained Health Grades at 95% or higher
- Maintained Ecosure inspections at 95% or higher
Education
Associate of Arts - Business Administration And Management
Randolph Community College
Asheboro, NC05.2002
Skills
- Leadership and team building
- Operations management
- Efficient multi-tasker
- Training and coaching
- Customer relations
- Inventory control
- P&L management
- Labor cost controls
- Employee development
Certification
ServSafe Certified
Timeline
General Manager
McDonald's Corporate
06.2000 - Current
Associate of Arts - Business Administration And Management
Randolph Community College
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