Jennifer Tirado
Bloomfield,NJ
Summary
Results driven operations and business analysis professional with experience in operational monitoring, reporting, workflow optimization, and cross functional coordination within financial services and banking environments. Skilled in analyzing trends, identifying root causes, resolving operational issues, and developing reporting that supports strategic decision making. Proven ability to adjust priorities in real time, improve efficiencies, and lead teams in fast paced service environments.
Overview
15
15
years of professional experience
Work History
Senior Associate, Business Planning and Analysis
BNY Mellon
11.2024 - 08.2025
- Monitor operational workflows and business activity, identifying issues and coordinating timely resolution to minimize disruption.
- Analyze operational metrics and historical data to identify trends, improve efficiencies, and support strategic planning initiatives.
- Prepare daily, weekly, monthly, and quarterly reporting packages for management highlighting findings, risks, and recommendations.
- Conduct root cause analysis on operational challenges and recommend process improvements aligned with business objectives.
- Partner with technical teams and business leadership to coordinate operational changes and improve execution.
- Develop presentations and reporting materials that support leadership decision-making and operational planning.
Senior Associate, Anti‑Money Laundering /Loss Prevention Officer
BNY Mellon
09.2021 - 11.2024
- Led cross-functional teams to optimize operational workflows, enhancing overall efficiency.
- Developed and implemented process improvements, reducing turnaround time for client deliverables.
- Mentored junior associates on best practices in compliance and risk management protocols.
- Analyzed data trends to inform strategic decision-making and resource allocation.
- Conducted detailed quality reviews of client profiles and reporting to ensure regulatory and operational accuracy.
- Investigated escalated cases, identified discrepancies, and resolved issues through collaboration with internal and external stakeholders.
- Maintained awareness of global risks and trends impacting client profiles and operational compliance.
- Improved reporting accuracy by identifying process gaps and implementing corrective updates when necessary.
- Delivered consistent analytical support in high-volume operational environments requiring accuracy and strong judgment.
Teller Service Manager
TD Bank
07.2018 - 08.2021
- Supervised teller operations, ensuring compliance with bank policies and procedures.
- Trained and mentored staff in customer service best practices and efficient transaction handling.
- Implemented process improvements to enhance workflow efficiency and reduce transaction times.
- Resolved complex customer inquiries, fostering strong client relationships and satisfaction.
- Monitored daily workflow activity in real time, adjusting staffing priorities and responsibilities based on customer demand.
- Managed workforce scheduling and operational coverage to ensure efficient service delivery during peak periods.
- Identified workflow bottlenecks and implemented operational improvements that enhanced efficiency and customer experience.
- Coordinated issue resolution between frontline staff, leadership, and support teams for smooth operations.
- Produced operational reporting related to staffing, productivity, balancing, and branch performance metrics.
- Led and coached team members on performance goals, operational standards, and customer service delivery.
- Managed vault balancing, audits, currency shipments, and operational controls while ensuring regulatory compliance.
Branch Ambassador
Capital One
01.2016 - 07.2018
- Fostered customer relationships to enhance client satisfaction and loyalty.
- Guided team in implementing service best practices, driving operational efficiency.
- Developed training materials to support new employees in branch operations.
- Analyzed customer feedback to identify areas for service improvement and strategy adjustments.
Bank Teller
TD Bank
01.2011 - 12.2017
- Processed customer transactions accurately and efficiently using banking software.
- Assisted customers with account inquiries, providing information on products and services.
- Maintained cash drawer integrity through regular balancing and reconciliation practices.
- Promoted bank products to enhance customer engagement and satisfaction.
Skills
- Operational Monitoring Real-Time Issue Resolution Trend Analysis Root Cause Analysis Workforce Planning Scheduling Coordination KPI Reporting Process Improvement Cross-Functional Collaboration Reporting & Analytics Leadership Workflow Optimization Customer Operations Risk Management Excel Bilingual Communication
ADDITIONAL SKILLS
- Microsoft Excel
- Reporting & Presentations
- Data Review / Analysis
- Process Improvement
- Workforce Coordination
- Operational Troubleshooting
- Team Leadership
- Customer Operations
- English / Spanish (Advanced)
Timeline
Senior Associate, Business Planning and Analysis
BNY Mellon
11.2024 - 08.2025
Senior Associate, Anti‑Money Laundering /Loss Prevention Officer
BNY Mellon
09.2021 - 11.2024
Teller Service Manager
TD Bank
07.2018 - 08.2021
Branch Ambassador
Capital One
01.2016 - 07.2018
Bank Teller
TD Bank
01.2011 - 12.2017