Jennifer Tolen
Casework Supervisor, Compassionate Leader, Organizational Guru, Social Justice Warrior
Rochester,NY
Summary
Accomplished Casework Supervisor at Monroe County DHS, adept in eligibility counseling and client advocacy, significantly enhanced service delivery through innovative training and collaboration with law enforcement and community resources. Skilled in resource referrals and group dynamics, consistently improved client service outcomes and caseworker performance.
Overview
25
25
years of professional experience
Work History
CPS Hotline
Monroe County, DHS
- Completed one-on-one counseling with broad range of concerns regarding child neglect, maltreatment, and abuse.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
Senior Caseworker CPS
Monroe County DHS
07.2016 - 04.2020
- Conducted training to update staff on new laws, regulations and procedures to promote more informed delivery of client services.
- Reviewed caseworkers' client cases and made recommendations for additional actions and improvements.
- Attended continuing education trainings.
- Implemented new initiatives and procedures to increase knowledge and availability of client services.
- Collaborated with various agencies, including law enforcement and community resource providers to offer clients access to community services.
- Trained caseworkers in effective delivery of public assistance, mental health and [Type] services.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Performed discharge planning, placement monitoring, and crisis intervention.
- Assessed needs of each client and recommended appropriate services and resources.
- Documented progress in treatment plans, educational, and recreational activities and maintained updated case records.
- Offered support and direction to families and coordinated with court system and other community agencies for treatment.
Senior Caseworker, APS Hotline
Monroe County DHS
04.2020 - 11.2023
- Assessed needs of each client and recommended appropriate services and resources.
- Documented progress in treatment plans, educational, and recreational activities and maintained updated case records.
- Performed discharge planning, placement monitoring, and crisis intervention.
- Created treatment or service plan meeting each client's individualized needs.
- Offered support and direction to families and coordinated with court system and other community agencies for treatment.
Casework Supervisor CPS Mgmt.
Monroe County DHS
11.2023 - Current
- Reviewed caseworkers' client cases and made recommendations for additional actions and improvements.
- Conducted training to update staff on new laws, regulations and procedures to promote more informed delivery of client services.
- Attended continuing education trainings to promote more effective service delivery.
- Implemented new initiatives and procedures to increase knowledge and availability of client services.
- Assisted caseworkers with regular visits to homes and schools to evaluate child safety and quality of care.
Education
No Degree - Biology
Penn State
Altoona, PAAssociate of Arts - General Studies
Monroe Community College
Rochester, NY06.1997
Bachelor of Science - Psychology
SUNY Brockport
Brockport06.1999
Skills
- Eligibility counseling
- Government assistance programs
- Resource referrals
- Client Advocacy
- Law enforcement support
- Interviewing
- Home visits
- Group Dynamics
- Stress Tolerance
- Boundary Setting
- De-Escalation Techniques
- Mental health awareness
Timeline
Casework Supervisor CPS Mgmt.
Monroe County DHS
11.2023 - Current
Senior Caseworker, APS Hotline
Monroe County DHS
04.2020 - 11.2023
Senior Caseworker CPS
Monroe County DHS
07.2016 - 04.2020
CPS Hotline
Monroe County, DHS
No Degree - Biology
Penn State
Associate of Arts - General Studies
Monroe Community College
Bachelor of Science - Psychology
SUNY Brockport