Jennifer Torres
Summary
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Credential Associate
La County Fair
05.2024 - 05.2024
- Greeted customers and offered assistance for increased customer satisfaction.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
Distribution Associate 1
Implant Direct
06.2023 - 02.2024
- Received loads, checked merchandise and tagged with warehouse IDs.
- Prepared boxes, pallets and crates for outgoing shipments.
- Boosted customer satisfaction by ensuring timely and accurate order fulfillment and delivery.
- Documented inventory movements in WMS using handheld scanners.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
Parcel Sorter
Target logistics
09.2021 - 01.2022
- Minimized package damage by carefully handling fragile items during the sorting process.
- Collaborated with team members for seamless handoffs of sorted parcels, improving overall workflow.
- Proved successful working within tight deadlines and a fast-paced environment.
Picker & Packer
APL Logistics
04.2018 - 05.2020
- Sustained a clean and safe working environment by adhering to safety protocols and maintaining an organized workspace.
- Reduced order fulfillment errors by diligently following established protocols for picking, packing, and shipping procedures.
- Efficiently picked and packed orders according to company standards and deadlines
- Inspected items for quality control before packaging and shipping
- Maintained a clean and organized work area to ensure productivity and safety
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Printed labels, packaged boxes and loaded into outbound containers.
Education
Garey High School
Pomona, CANursing School - CNA
Lotus Medical Career College
Pomona, CA05.2024
Skills
- Coordinating work orders
- Microsoft Excel
- Inventory control
- International shipments
- Microsoft Word
- Data Entry
- Team Goals
- Material Handling
- Floor sweeping
- Safety Violations
- OSHA Requirements
- Customer Service
- Time Management
- Attention to Detail
- Computer Skills
- Customer interaction
- Workplace Safety
- Cash Handling
- Customer Engagement
- Decision-Making
- Complex Problem-Solving
- Relationship Building
- Courteous and Professional
- Flexible Schedule
- Oral communication
- Work Planning and Prioritization
- Client Engagement
- Order Fulfillment
- Point of sale operation
- Friendly and Helpful
- Team Cooperation
- Strong Communication and Interpersonal Skills
- Customer Assistance
- Goal-Driven
- Flexible Hours
- Ability to Lift 40 pounds
- Team Leadership
- Cash Register Operation
- Merchandise Receiving and Handling
- Sales and Promotions
Certification
- CNA
- HHA
- CPR
Timeline
Credential Associate
La County Fair
05.2024 - 05.2024
Distribution Associate 1
Implant Direct
06.2023 - 02.2024
Parcel Sorter
Target logistics
09.2021 - 01.2022
Picker & Packer
APL Logistics
04.2018 - 05.2020
Garey High School
Nursing School - CNA
Lotus Medical Career College
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