Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Jennifer Torres

Reno,NV

Summary

Hardworking, highly motivated administrative professional eager to acquire a challenging, full time position. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.

Overview

10
10
years of professional experience

Work History

Administrative Assistant

YAO Company
02.2024 - Current
  • Delivering excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Improving document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Processing wholesale applications and following up on customer concerns or questions.
  • Editing transcripts, backend administration of publishing podcast to various platforms including a Wordpress website and YouTube
  • Podcast thumbnail artwork & tagline creation.

Household Administrator & Manager

Nichols Residence
07.2022 - 02.2024
  • Manage transition to independent study for middle school student.
  • Oversee daily school schedule and assignments-assist when needed.
  • Meal planning, preparing and shopping.
  • Household chores; cleaning, organizing and taking care of children, plants and animals.
  • Transportation to appointments and classes.
  • Managing household schedule, communication, tasks and efficiency.

Regional Sales Manager

The Yerba Mate Co
01.2019 - 07.2022
  • Monitored team performance to ensure sales goals were met on a monthly bases.
  • Cultivated long-term relationships with key clients to increase customer loyalty and retention.
  • Promoted twice in under two years; began as a CSR and in less than 5 months progressed to Area Manager, then to Regional Manager 1.5 years later.
  • Managed hiring, onboarding and training of new hires.
  • Oversaw 4 direct reports (Area Managers & Warehouses) and 40 Customer Sales Representatives.
  • Produced detailed presentations summarizing regional activity and performance for senior management's review.
  • Compiled weekly sales reports detailing progress towards achieving monthly targets.
  • Resolved conflicts with customers, employees, and vendors by utilizing strong mediation skills.
  • Resolved difficult operations, administrative and service issues with strong problem solving skills.
  • Implemented performance improvement plans to aid underperforming employees in meeting performance expectations.

Customer Sales Representative

Unique LifeBoost Beverage Company
02.2017 - 01.2019
  • Managed and expanded an assigned sales route, adding several new accounts.
  • Developed strong relationships with clients through effective communication.
  • Provided excellent customer service to store owners, managers and grocery store receivers.
  • Utilized problem solving skills to resolve customer service or logistical issues.
  • Resolved customer complaints in a timely manner while maintaining high levels of customer satisfaction.
  • Assessed customer needs to recommend appropriate products and services.
  • Managed inventory of product in each account as well as in a satellite warehouse.
  • Conducted product samplings and demos at new and existing accounts.

Logistics Analyst

Calbee North America
07.2014 - 05.2016
  • Prepared monthly KPI reports for review by management team.
  • Developed and implemented efficient transportation solutions to meet customer needs and reduce costs.
  • Designed and administered distribution processes to ensure accuracy and efficiency.
  • Monitored carrier performance against service level agreements.
  • Maintained accurate inventory records and tracked shipments from origin to destination.
  • Performed root cause analysis on supply chain issues such as delays or discrepancies.
  • Collaborated with cross-functional teams to overcome logistical challenges.

Education

GED -

Mary Bird High School
Fairfield, CA

Skills

  • Editing and preparing documents
  • High typing speed of 55 words per minute
  • Strong follow through
  • Office Administration
  • Operations Management
  • Staff & Sales Management
  • Process Improvement
  • Customer Service
  • Data Entry
  • Professional Communication
  • Computer Skills
  • Strong Problem Solver

Accomplishments

  • Human Resources - Completed new employee onboarding, orientation and training. Responsible for Performance Improvement Plans, disciplinary actions and terminations.
  • Training - Responsible for training all new employees to ensure continued quality of customer service and sales levels.
  • Inventory Management - Managed product inventory and warehouse supplies for a large, very busy warehouse.
  • Developed and implemented warehouse processes and policies, which resulted in increased company efficiency and productivity, as well as inventory loss prevention.
  • Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion of daily work flow.
  • Coordinated weekly sales team meetings and drafted reports to showcase what our weekly targets and goals were.
  • Spearheaded the opening and launch of the largest distribution warehouse and sales market in the company, leading a team of 20 Sales Representatives.
  • Advanced from Customer Sales Rep to Area Sales Manager within 5 months.
  • Advanced from Area Sales Manager to Regional Sales Manager within less than two years. Led a team of four Area Sales Managers and oversaw operations at each warehouse.

Timeline

Administrative Assistant

YAO Company
02.2024 - Current

Household Administrator & Manager

Nichols Residence
07.2022 - 02.2024

Regional Sales Manager

The Yerba Mate Co
01.2019 - 07.2022

Customer Sales Representative

Unique LifeBoost Beverage Company
02.2017 - 01.2019

Logistics Analyst

Calbee North America
07.2014 - 05.2016

GED -

Mary Bird High School
Jennifer Torres