JENNIFER TORREY
Spokane Valley,WA
Summary
Goal oriented, accuracy-driven Front Desk Coordinator/ Office Manager, Successful at delivering key clerical support to internal teams. Self-motivated bringing over 25 years of valuable customer service experience. Proven track record of working collaboratively with team members to be successful and well-seasoned. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure full-time position. Ready to help team achieve company goals.
Overview
14
14
years of professional experience
Work History
Office Manager
Sunrise Construction & Excavating, LLC
Spokane Valley, WA
05.2021 - 07.2022
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Managed at least over 50 customer calls per day.
Sales Coordinator/Assistant Manager
MTR Western
Cheney, WA
11.2019 - 04.2020
- Assisted sales team with completing customer transactions and managing issues.
- Demonstrated exemplary customer service by engaging clients on sales floor.
- Managed over 100 calls per day.
- Collected payments of customers before charter trips.
- Scheduled daily and monthly, each driver's itinerary.
- Enter data in computer system and maintain logs and record of calls, activities and other information
- Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues
- Set up appointments with potential and current customers to promote new products and services
Customer Service Representative
System Transport
Cheney, WA
06.2017 - 11.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times
- Managed over 120 customers in day looking for trucks to pick up freight.
- Responsible for Oregon, Washington, North Carolina, South Carolina and Texas Routes for Scheduling pickups.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Front End Cashier
Fred Meyer
Spokane Valley, WA
01.2016 - 06.2017
- Greeted customers and made them feel most important and responded to requests for information.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Helped customers complete purchases, locate items and join reward programs.
- Maintained organized and orderly front end
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Handled 100 customers per day,
Front Desk Coordinator
Advanced Dermatology Surgical And Medical Group
Coeur D'Alene, ID
06.2014 - 05.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process quickly and timely.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Checked-in late-arrival guests, collected payments/ copayments at time of visit.
- Arrived at office first to set up for busy day, turned off alarm in early am,
- Checked guests in for Mohs surgeries (Skin Cancer) in early mornings.
- Put charts out for nurses in timely matter
- Schedule and confirmed patient diagnostic appointments, surgeries or medical consultations.
- Checked in over 125 patients at least every day. while scanning in insurance cards, taking co payments at check in. answering phones, multi tasking at it finest.
- Following up on new patient paperwork and updating demographics
- Great customer service and always insuring patients that they are our top priority.
- Team player with fellow employees
- Complete insurance verifications or other claim forms.
- Coordinated correspondence and scheduling between administration, employees and clients using calendaring software
Front End Cashier
Fred Meyer
Spokane Valley, WA
03.2008 - 05.2014
- Greeted customers and responded to requests for information.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Helped customers complete purchases, locate items and join reward programs.
- Maintained organized and orderly front end and removed carts, baskets and debris.
- Hands on experience in providing excellent customer service.
- Always used time wisely, checked out over 180 customers on daily basis.
Education
Some College (No Degree) - Medical Assisting - CMA
Bryman School
Anaheim, CAHigh School Diploma -
Pacifica High School
Garden Grove, CA06.1991
Skills
- Word, Excel, Outlook, Team Chat, Power point, Paylocity, Share Point, Centricity, EMA Software
- Policy and Procedure Modification
- Staff Training
- Office Management
- Very Customer Oriented, Friendly, Outgoing, Team Player
- Excellent Written and Oral Communication Skills
- Proficient in Multi-Tasking,
- Great Attention to Detail
- Office administration
- Staff Management
Certification
References
Nicole Cox - DSHS Call Center 509-995-3222
Mike Torrey - Local Business Owner 509-990-1159
Skyler Findley - Facility and Events Coordinator 509-202-0778
Timeline
Office Manager
Sunrise Construction & Excavating, LLC
05.2021 - 07.2022
Sales Coordinator/Assistant Manager
MTR Western
11.2019 - 04.2020
Customer Service Representative
System Transport
06.2017 - 11.2019
Front End Cashier
Fred Meyer
01.2016 - 06.2017
Front Desk Coordinator
Advanced Dermatology Surgical And Medical Group
06.2014 - 05.2016
Front End Cashier
Fred Meyer
03.2008 - 05.2014
Some College (No Degree) - Medical Assisting - CMA
Bryman School
High School Diploma -
Pacifica High School
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