Jennifer Totten
Somerville
Summary
I excel in customer service and time management, enhancing client satisfaction and operational efficiency. My expertise spans cash handling and conflict resolution, significantly contributing to workplace harmony and customer loyalty. My approach is characterized by a keen attention to detail and a creative problem-solving ability, ensuring excellence in every task undertaken.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Retail Associate
Go! Calendars Games & Toys
Monroe
03.2023 - Current
- Cashier
- product replacement
- assisting customers
- money management
Home Health Aide
Comfort Keepers
Cincinnati
09.2022 - 03.2023
- Cleaning
- bathing
- cooking
- assisting client with errands and general daily tasks
Home Health Aide
Prime Home Care
Maineville
02.2020 - 09.2022
- Cleaning
- bathing
- cooking
- assisting client with errands and general daily tasks
Retail Sales Associate
Speedway Gas Station
Franklin
06.2018 - 02.2020
- Cashier
- product replacement
- assisting customers
- food preparation
Janitorial
Casey's Cleaning Service
Fairfield
10.2016 - 05.2018
- cleaning offices, restrooms, and common areas such as cafeterias in an industrial facility.
- in addition to residential homes and private offices.
- also experience deep cleaning, trash out cleaning, and laundry services
CNA/DSP
Caregivers For Independence
Hamilton
06.2014 - 10.2016
- I managed the daily lives of 3 individuals with developmental disabilities in their home.
- I cooked, cleaned, bathed, did laundry, managed finances, did transport, and managed all paperworks for doctors and our home office.
- I also helped with physical therapy at the YMCA and did 1 on 1 visits with 1 individual every week.
- In addition, I subbed hours at a separate house with 3 other individuals at least once a week.
Housekeeper
Birchwood
Fairfield
03.2013 - 06.2014
- Cleaning patient rooms in a long term care facility on a daily basis
- laundry services as well as deep cleans and moving services
Cashier
IGA Express
Monroe
06.2006 - 06.2014
- Cashier
- assisting customers
- product replacement
Education
High School Diploma -
Edgewood
Trenton05-2008
Skills
- Problem solving
- Time management
- Customer service
- Attention to detail
- Effective communication
- Conflict resolution
- Customer assistance
- Cash handling
- Product replacement
- Inventory management
- Point of sale operation
- Approachability
- Verbal and written communication
- Cleaning and sanitizing
- Creative
Certification
- CPR/AED certified
Timeline
Retail Associate
Go! Calendars Games & Toys
03.2023 - Current
Home Health Aide
Comfort Keepers
09.2022 - 03.2023
Home Health Aide
Prime Home Care
02.2020 - 09.2022
Retail Sales Associate
Speedway Gas Station
06.2018 - 02.2020
Janitorial
Casey's Cleaning Service
10.2016 - 05.2018
CNA/DSP
Caregivers For Independence
06.2014 - 10.2016
Housekeeper
Birchwood
03.2013 - 06.2014
Cashier
IGA Express
06.2006 - 06.2014
- CPR/AED certified
High School Diploma -
Edgewood
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