Jennifer Tresise

• Delivered attentive tableside service while maintaining accurate order timing and guest satisfaction.
• Recommended menu selections and paired beverages to enhance dining experience and increase check averages.
• Coordinated with kitchen and bar staff to ensure prompt, correct order delivery.
• Entered orders accurately into POS system and processed payments efficiently.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Trained new staff on menu knowledge and service protocols, raising team's overall performance.

• Delivered attentive table service while anticipating guest needs and maintaining Firebirds Wood Fired Grill hospitality standards.
• Used strong menu knowledge to explain wood-fired entrées, specials, and beverage pairings to guests.
• Entered orders accurately using POS systems, coordinating timing with kitchen and bar staff.
• Recommended appetizers, desserts, and signature drinks to enhance guest experience and increase sales opportunities.
• Supported team members during busy shifts by running food, refilling beverages, and clearing tables.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Worked with POS system to place orders, manage bills, and handle complimentary items.

• Managed polished tableside service, timing courses and coordinating with kitchen for seamless dining flow.
• Guided guests through menu selections, specials, and wine pairings to enhance dining experience.
• Maintained detailed knowledge of ingredients, preparations, and allergens to support informed guest requests.
• Coordinated reservations, seating, and table turns to optimize floor efficiency during peak service.
• Suggested wine pairings to go with specific menu items.
• Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
• Worked closely with the sommelier to provide personalized wine selections based on guests'' tastes and meal choices.
• Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.

• Manager for the front of the house staff. Did the scheduling with carefully considering labor costs. Trained all servers, hosts and expos. Designed and created an app for scheduling and availability. Ensured guests had an above expected experience and became our regular customers.

• Full time day bartender. Created signature cocktails and made recipes to ensure each and every guest received the same quality drink. I engaged in conversation with my guests and created a regular crowd.
• Handled a high volume of customers regularly
• Set up payments by POS
• Kept the restaurant clean and sanitary

Nursing major with a bachelor’s of science degree in healthcare management