Jennifer Trujillo
Pasadena
Summary
Goal- orientated, self motivated and personable receptionist with a 7+ years of experience in customer service , software databases, and MS office. with a professional and conscientious approach to achieving goals. Hard-working and strong communication skills. Organization skills . Enthusiastic , Ambitious. Focus on accomplishments.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
2019
2019
years of post-secondary education
Work History
Insurance Agent
Galaxy insurance
Pasadena
02.2024 - 02.2025
- Educated clients on insurance products and coverage options.
- Analyzed client needs to recommend appropriate policies.
- Processed policy applications and ensured compliance with regulations.
- Responded to customer inquiries and problems to promote great service.
- Provided customers with information regarding plan features, pricing, and availability.
- Maintained accurate records of all insurance transactions using computer software systems.
- Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
- Processed payments received from clients promptly according to established procedures.
Hotel Receptionist
Days Inn Hotel
Shenandoah
12.2019 - 01.2022
- Greeted guests warmly upon arrival and checked them into their rooms.
- Answered phone calls promptly, addressing inquiries and managing reservations.
- Managed front desk operations, ensuring a smooth check-in and check-out process.
- Handled cash transactions accurately during guest payments and refunds.
- Resolved guest complaints effectively, ensuring a positive experience at the hotel.
Education
Galena Park High School
Galena Park, TXSkills
- Problem solving
- Payment processing
- Great Customer service
- Customer complaint resolution
Multi-tasking
strong communication
Time management
Teamwork
Creativity
Computer skills
Data entry , Microsoft Office
Fast learner
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Insurance Agent
Galaxy insurance
02.2024 - 02.2025
Hotel Receptionist
Days Inn Hotel
12.2019 - 01.2022
Galena Park High School