Jennifer Underwood

• Established strong customer relationships through excellent communication and attentive service.
• Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
• Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
• Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.
• Interacted well with customers to build connections and nurture relationships.

• Enhanced patient care by providing timely and efficient emergency medical assistance in various situations.
• Streamlined communication among team members during high-stress situations by utilizing clear and concise language to relay vital information quickly.
• Conducted thorough patient assessments, identifying critical health issues and prioritizing treatment plans accordingly.
• Maintained detailed documentation of patient care records, ensuring accuracy and confidentiality in accordance with HIPAA regulations.
• Managed inventory of medical supplies onboard ambulance units, ensuring adequate stock levels for effective emergency response.
• Utilized oxygen tanks, EKG and IVs to perform various medical procedures.

As an ER Tech IV, I was responsible for the collection of blood and urine specimens as well as monitoring cardiac patients via telemetry. ER Techs were expected to round on patients to collect vital signs and assist RNs as needed.