Jennifer Unislawski
Port Richey,FL
Summary
Experienced manager, server, and bartender with a proven track record in high-volume food service. Adept at leading teams to deliver exceptional customer service and ensuring smooth operations. Skilled in managing inventory, optimizing workflow, and implementing cost-saving measures. Committed to creating a positive dining experience for patrons through attention to detail and a strong focus on quality.
Overview
22
22
years of professional experience
Work History
Bartender, Server, Service Professional, Certified Trainer
Olive Garden
Port Richey, FL
06.2018 - Current
- Serve high quality Italian cuisine to guests in a high-volume, food-safe, inviting environment
- Provide exceptional customer service inside and outside the restaurant table-side, over the phone, at the takeout point of sale and at catering locations
- Maintain a calm and pleasant demeanor during all levels of sales volume and demands
- Support management and coworkers in all initiatives as well as day-to-day operations to facilitate a productive and safe work environment for all
Assistant General Manager
Applebee's
Utica, NY
05.2017 - 06.2018
- Work closely with the General Manager and Director of Operations to improve, build, and maintain a successful, productive and food-safe environment Project sales based on historical data and industry trends
- Facilitate staff development through the company’s training program and encouraging professional growth in all capable individuals
- Manage budget in a competitive industry climate
Assistant Manager/Bar, Service & Kitchen
Applebee's
various locations in MA & NY
03.2008 - 04.2017
- Advise and supervise a large and diverse staff of restaurant team members toward the common goal of providing excellent food and service to 300-700 people every day
- Develop and manage social media outlets via Facebook (Expion/Momentfeed) for the business
- Coordinate and execute scheduling tasks using Oscar for a variety of roles
- Maintain proper certifications pertaining to food safety and responsible service of alcohol
- Actively researching ways to build the business through new and learned PR practices
- Manage the kitchen and bar, including cooking, bartending, writing orders and prepping food
- Control pars, freezer pulls, orders and inventory using ROSnet
Assistant Manager/Second Assistant Manager
The Yankee Candle Company
Albany, NY
10.2006 - 01.2008
- Managed a growing staff in the company's largest satellite store
- Designed displays to best facilitate sales, including following plannograms, developing original displays and initiating recovery of displays that have sold down
- Interviewed, hired and trained new associates
- Initiated, delegated and participated in administrative tasks such as scheduling, delegating tasks, organizing merchandise and managing payroll
Public Relations Intern
PAN Communications
Andover, MA
05.2006 - 08.2006
- Performed competitive research for clients
- Researched and initiated speaking and awards opportunities for clients
- Managed new client coverage by utilizing Adobe Photoshop to make clips to send to clients and updating 'Recent Hits' on the PAN Web site
- Participated in team meetings and brainstorms
- Performed various administrative and creative tasks, assisting teams frequently and efficiently
WDW College Program Intern
Walt Disney World Resort
Orlando, FL
01.2003 - 08.2003
- Developed strong interpersonal communication skills as a result of assisting guests from all over the world
- Coordinated ideas and methods with co-workers to create and maintain a collaborative and innovative work environment
- Shadowed managers in order to gain a greater understanding of the inner-workings of the resort and company
Education
M.S. in Public Relations -
S.I. Newhouse School of Public Communications, Syracuse University
2006
B.A. in Communication Studies -
Alfred University College of Liberal Arts & Sciences, Alfred University
2005
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
Timeline
Bartender, Server, Service Professional, Certified Trainer
Olive Garden
06.2018 - Current
Assistant General Manager
Applebee's
05.2017 - 06.2018
Assistant Manager/Bar, Service & Kitchen
Applebee's
03.2008 - 04.2017
Assistant Manager/Second Assistant Manager
The Yankee Candle Company
10.2006 - 01.2008
Public Relations Intern
PAN Communications
05.2006 - 08.2006
WDW College Program Intern
Walt Disney World Resort
01.2003 - 08.2003
M.S. in Public Relations -
S.I. Newhouse School of Public Communications, Syracuse University
B.A. in Communication Studies -
Alfred University College of Liberal Arts & Sciences, Alfred University