Adela Turner
Dayton,OH
Summary
Adept at enhancing customer experiences and sales, I leveraged strong multitasking and exceptional service skills at Olive Garden to train staff and increase satisfaction. My expertise in beverage preparation and customer engagement, coupled with a proven track record in boosting profits, positions me as a valuable asset to any team. Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
Overview
18
18
years of professional experience
Work History
Bartender/Certified Server Trainer
Olive Garden
07.2023 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Bartender/Server
Applebees
12.2015 - 02.2024
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Followed strict recipes and drink measurements to minimize product used.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Bartender/Server
Mr. Ps Lounge
05.2021 - 06.2023
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Assisted with inventorying beverage stock and bar supplies.
- Cultivated warm relationships with regular customers.
Licensed Personal Banker
Key Bank
06.2013 - 11.2015
- Provided exceptional support during audits by maintaining accurate records and collaborating with internal teams to ensure compliance with all regulatory requirements.
- Facilitated the resolution of complex client issues in coordination with other departments, ensuring timely responses and satisfactory outcomes.
- Enhanced customer loyalty by offering exceptional service during account openings, loan applications, and credit card processing.
- Maintained up-to-date knowledge of industry trends, regulations, and competitor offerings to provide informed advice to clients.
Retail Personal Banker
Wesbanco Bank
12.2005 - 05.2013
- Managed risk exposure by closely monitoring account activity and taking appropriate action when necessary, safeguarding both clients'' and bank''s interests.
- Provided exceptional customer service by resolving complex issues quickly, earning multiple commendations from satisfied clients.
- Contributed to the development of staff training materials that improved overall branch performance metrics and employee engagement levels.
- Coordinated special events designed to promote brand loyalty among customers such as holiday celebrations or product launches.
- Increased new account acquisitions through effective cross-selling of bank products and services.
Education
High School Diploma -
Whetstone High School
Columbus, OH06.2002
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Outgoing Personality
- Beverage Preparation
- Wine and liquor knowledge
- Service-oriented mindset
- Memory retention
Timeline
Bartender/Certified Server Trainer
Olive Garden
07.2023 - Current
Bartender/Server
Mr. Ps Lounge
05.2021 - 06.2023
Bartender/Server
Applebees
12.2015 - 02.2024
Licensed Personal Banker
Key Bank
06.2013 - 11.2015
Retail Personal Banker
Wesbanco Bank
12.2005 - 05.2013
High School Diploma -
Whetstone High School