Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Urban

Berlin,NJ

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

25
25
years of professional experience

Work History

Customer Service Representative

AutoZone
Mount Ephraim, New Jersey
06.2023 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Delivered auto parts to various shops.

Paraprofessional

Cherry Hill Board Of Education
Cherry Hill, New Jersey
10.1999 - Current
  • Assisted teachers with planning and preparing lessons for students.
  • Provided guidance to students in the classroom setting.
  • Created and maintained positive relationships with students, parents, and colleagues.
  • Oversaw arrival and dismissal of every student.
  • Supervised small groups of students during instruction time.
  • Administered assessments to determine student's academic performance levels.
  • Collaborated with special education staff to develop Individualized Education Plans.
  • Assisted in the implementation of educational programs for special needs children.
  • Attended professional development workshops related to job responsibilities.
  • Applied positive reinforcement to redirect negative behaviors.
  • Assisted with implementation of student's individualized IEP at discretion and direction of teachers and administrators.
  • Handled clerical duties, managed classrooms and coordinated documents for teachers.
  • Provided technical assistance to teachers and students when using new software or technology tools.
  • Assisted children at stations during small-group learning periods.
  • Prepared instructional materials for specific classroom activities tailored to support student needs.

Education

High School Diploma -

Cherry Hill High School East
Cherry Hill, NJ
06-1995

Some College (No Degree) - Human Services/Early Childhood Development

Camden County College
Blackwood, NJ

Skills

  • Customer Service
  • Paperwork Processing
  • Data Entry

  • De-Escalation Techniques
  • Typing
  • Professional telephone demeanor
  • Building rapport
  • Credit card payment processing
  • Filing
  • Multi-Task Management

Timeline

Customer Service Representative

AutoZone
06.2023 - Current

Paraprofessional

Cherry Hill Board Of Education
10.1999 - Current

High School Diploma -

Cherry Hill High School East

Some College (No Degree) - Human Services/Early Childhood Development

Camden County College
Jennifer Urban