Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
AutoZone
Mount Ephraim, New Jersey
06.2023 - Current
Answered customer inquiries and provided accurate information regarding products and services.
Provided excellent customer service to resolve customer complaints in a timely manner.
Gathered customer feedback through surveys and used the data to improve customer service.
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Developed strong relationships with customers by providing personalized assistance and support.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Delivered auto parts to various shops.
Paraprofessional
Cherry Hill Board Of Education
Cherry Hill, New Jersey
10.1999 - Current
Assisted teachers with planning and preparing lessons for students.
Provided guidance to students in the classroom setting.
Created and maintained positive relationships with students, parents, and colleagues.
Oversaw arrival and dismissal of every student.
Supervised small groups of students during instruction time.
Administered assessments to determine student's academic performance levels.
Collaborated with special education staff to develop Individualized Education Plans.
Assisted in the implementation of educational programs for special needs children.
Attended professional development workshops related to job responsibilities.
Applied positive reinforcement to redirect negative behaviors.
Assisted with implementation of student's individualized IEP at discretion and direction of teachers and administrators.
Handled clerical duties, managed classrooms and coordinated documents for teachers.
Provided technical assistance to teachers and students when using new software or technology tools.
Assisted children at stations during small-group learning periods.
Prepared instructional materials for specific classroom activities tailored to support student needs.
Education
High School Diploma -
Cherry Hill High School East
Cherry Hill, NJ
06-1995
Some College (No Degree) - Human Services/Early Childhood Development
Camden County College
Blackwood, NJ
Skills
Customer Service
Paperwork Processing
Data Entry
De-Escalation Techniques
Typing
Professional telephone demeanor
Building rapport
Credit card payment processing
Filing
Multi-Task Management
Timeline
Customer Service Representative
AutoZone
06.2023 - Current
Paraprofessional
Cherry Hill Board Of Education
10.1999 - Current
High School Diploma -
Cherry Hill High School East
Some College (No Degree) - Human Services/Early Childhood Development