Jennifer Ureste
Kyle,Tx
Overview
4
4
years of professional experience
Work History
Technical Support Agent
Concentrix
01.2024 - Current
- Troubleshoot and resolve complex technical issues in a timely and efficient manner.
- Assisted customers by answering questions, responding to inquiries, and handling phone requests as inbound and outbound calls.
- Entered information about customer interactions into Salesforce to track requests, document problems, and keep track of solutions provided.
- Met and consistently exceeded monthly metrics with 100% Issue Resolution
- Quickbooks Online Time project
Customer Service Representative
Navient
Remote
01.2023 - 01.2024
- Entered customer interaction details to track requests, document problems, and record solutions offered.
- Established long-term, loyal customer relationships by providing excellent service and detailed order, account, and service information.
- Looked for training opportunities to improve my customer relationship management skills and increase customer satisfaction.
- Effectively managed over 50 inbound and outbound calls a day to meet company requirement.
Medical Assistant
Private Practice (OBGYN)
Austin, TX
10.2021 - 09.2022
- Verified medical insurance coverage and collected co-payments from patients.
- Performed clerical tasks including word processing, data entry, phone answering, and filing.
- Oversaw orientation and training of new employees on established procedures and policies.
- Executed thorough sanitization, restocking, and organization of exam rooms and medical equipment.
- Scheduled appointments for registered patients and assisted in distributing sample pharmaceuticals as directed. Facilitated referrals for future patients.
- Analyzed CPT and ICD-9 coding discrepancies to ensure compliance and optimize reimbursement accuracy.
Education
No Degree - Medical Assisting
Southern Careers Institute
TXHigh School Diploma -
Lehman High School
Kyle, TX2019
Skills
Data entry
Critical thinking
Customer Service
Medical terminology knowledge
Microsoft Word
Fluent in Spanish
Office Management
Claims Analysis
Word processing
3 years working remotely
Timeline
Technical Support Agent
Concentrix
01.2024 - Current
Customer Service Representative
Navient
01.2023 - 01.2024
Medical Assistant
Private Practice (OBGYN)
10.2021 - 09.2022
No Degree - Medical Assisting
Southern Careers Institute
High School Diploma -
Lehman High School