Jennifer Urias
Albuquerque,NM
Summary
Hard working person that is always ready to learn and succeed in everything.
Diligent Food Service Team Member offering many years of experience in foodservice. Skillful in maintaining cost controls and determining optimal coverage to meet business needs without sacrificing quality. Talented at building relationships with community members, clients, and staff.
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
8
8
years of professional experience
Work History
Food Service Worker
APS
Albuquerque, NM
02.2020 - Current
- Cleared prep tables, service counters, and steam tables for kitchen staff usage
- Set dishwashing machine to correct temperature to neutralize pathogens and remove cooking oils
- Stored ingredients in refrigerators and freezers to keep items fresh
- Kept products properly rotated and stored to meet quality requirements
- Inspected and stored products within required range of temperature and proper storage to preserve food quality and freshness
- Broke down, cleaned, and sanitized work stations before meal service
Childcare Worker
Stepping Stones
Albuquerque, NM
05.2018 - 01.2019
- Assisted children in maintaining proper hygiene
- Introduced babies and toddlers to basic educational concepts by reading and playing with them
- Balanced daily schedule to provide for sufficient activity, rest, and playtime
- Supervised children at play and monitored activities for safety
- Maintained clean classroom, eating, and activity areas
- Developed and implemented lesson plans and activities for children of various ages.
- Kept records of daily observations and information about activities, meals served and medications administered.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
Telephone Interviewer
NORC
Albuquerque, NM
05.2017 - 05.2018
- Validated interview data to check the completeness and accuracy of each section
- Carefully explained the objectives and procedures of surveys to help interviewers understand the process, improve their compliance and enhance the reliability of the results
- Completed all assigned tasks prior to shift end
- Contacted consumers from prepared list to conduct interviews to obtain information.
- Utilized effective questioning techniques to ensure accuracy of responses and maximize response rate.
Education
High School Diploma -
New Futures High School
Albuquerque, NMSome College -
CNM
Albuquerque, NMSkills
- Organize supplies
- Prepare ingredients
- Clean and sanitize surfaces
- Maintain food safety
- Food preparation
- Spanish Speaker
- Record preparation
- Creative problem solving
- Script adherence
- Documentation
- Follow-up skills
- Research
- Adaptive team player
- Document control
- Call center procedures
- Team collaboration
- Call center operations
- Customer service
- Call escalation
Timeline
Food Service Worker
APS
02.2020 - Current
Childcare Worker
Stepping Stones
05.2018 - 01.2019
Telephone Interviewer
NORC
05.2017 - 05.2018
High School Diploma -
New Futures High School
Some College -
CNM