JENNIFER VALDEZ
San Antonio
Summary
Multi-talented professional with several years of experience, bringing a background in financial administration, business development, and operations leadership. Implemented and trained the team on a new system, cutting process errors by 20%.
Overview
26
26
years of professional experience
Work History
Management Analyst
02.2024 - Current
- Supervises, trains, and evaluates assigned staff.
- Monitors and provides technical assistance to ensure adherence to applicable policies, procedures, regulations, standards, and guidelines.
- Establishes and maintains effective communications with providers, clients, State agencies, and various other applicable organizations.
- Remains current on all applicable regulations, manuals, guidelines, and standards.
- Informs providers of program goals, objectives, and requirements.
- Organizes and prepares written summaries of project reports and action plans in a timely manner.
- Performs related duties and fulfills responsibilities as required.
Child Care Resource Specialist
City of San Antonio
San Antonio
03.2013 - 02.2024
- Child Care Services.
- Also perform calculations to determine financial obligations for services.
- I am also responsible for adjusting payments and adjustments.
- We are also responsible for providing customer service for internal and external customers.
- We also coordinate between vendors and parents to complete child care arrangements.
- While providing these services we are also responsible for completing cases in a timely manner.
- Conducts preliminary and ongoing eligibility intakes/re-certifications for parents applying for federal funded.
Public Health Technician 1
San Antonio
06.2009 - 02.2013
- Duties to receive multiple telephone requests to authorize services for client.
- Also determines reasonable and most cost-effective modes of transportation suitable for clients.
- Duties to include receiving multiple telephone requests to authorize services for client.
- Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
- To determine eligibility, we deal with social workers, medical providers, and other state agencies.
Corporate Business Agent
Travelocity
San Antonio
06.1999 - 05.2009
- Worked with corporate clients as far scheduling their flights, hotels, cars reservations.
- Also, provided information and solutions for customer inquiries.
- Also handled supervisor escalation calls.
- Was also on the chat resolution desk to assist internal agents with problems they may have had.
Education
Bachelor's - criminal justice
Everest University
Pompano Beach, FLSkills
- Organization skills
- Communication
- Case management
- Prioritization
- Microsoft Word
- Food stamp programs
- Medicaid programs
- Employee training
- Data analysis
- Child care services
- Customer relationship management
- Resource allocation
- Team collaboration
- Attention to detail
- Active listening
References
References available on request
Timeline
Management Analyst
02.2024 - Current
Child Care Resource Specialist
City of San Antonio
03.2013 - 02.2024
Public Health Technician 1
06.2009 - 02.2013
Corporate Business Agent
Travelocity
06.1999 - 05.2009
Bachelor's - criminal justice
Everest University