Jennifer Valencia
Selma,TX
Summary
Driven bilingual receptionist enhancing customer relations and increasing foot traffic through strategic marketing and exceptional service. Excelled in appointment scheduling and POS system operation, demonstrating strong organization and phone etiquette. Achieved notable client satisfaction and operational efficiency.
Overview
7
7
years of professional experience
Work History
Salon Receptionist
Amazing Lash Studio
San Antonio
02.2021 - 09.2024
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct person.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Assisted with onboarding new clients and securing paperwork completion.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Hair Salon Receptionist
Ulta Beauty
San Antonio, TX
02.2018 - 03.2020
- Improved customer relations, effectively communicating with clients over the phone and in person to provide accurate information on services and pricing.
- Ensured a welcoming atmosphere for clients through maintaining a clean and well-organized reception area.
- Efficiently handled high call volumes while remaining professional and courteous under pressure.
- Coordinated special events and promotions that resulted in increased referrals from satisfied customers.
- Promoted a positive team environment by assisting colleagues with administrative tasks as needed.
- Collaborated with management to develop promotional strategies that increased foot traffic within the salon.
- Handled payments and processed credit card transactions.
Education
Cosmetology
Paul Mitchell
San Antonio, TX09.2017
Skills
- Appointment Scheduling
- Reception Area Maintenance
- Strong Organization
- Phone Etiquette
- Marketing
- POS System Operation
- Customer Service
- Bilingual speaker Spanish/english
Languages
Spanish
Timeline
Salon Receptionist
Amazing Lash Studio
02.2021 - 09.2024
Hair Salon Receptionist
Ulta Beauty
02.2018 - 03.2020
Cosmetology
Paul Mitchell