Jennifer Valentino
Huntington Beach,United States
Summary
Motivated professional with successful background in customer service offering advanced money handling, merchandising and team leadership abilities combined with dedicated and hardworking approach. Focused on maximizing team efficiency and customer satisfaction through training and performance improvements.
Overview
20
20
years of professional experience
Work History
Real Estate Sales Agent
Flipurc Inc
Fountain Valley
04.2024 - Current
- Negotiated purchase contracts, leases, and other agreements with parties involved in real estate transactions.
- Developed and implemented strategies to acquire new customers.
- Conducted market research to identify potential acquisition targets.
- Assessed the value of prospective companies or assets.
- Developed relationships with key stakeholders in target companies.
- Drafted contracts for the purchase or sale of assets or businesses.
Cashier Team Lead
Fermentation Farm
Huntington Beach, CA
03.2021 - Current
- Answered customer questions and provided store information.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Processed payments promptly for customers to exceed productivity standards.
- Scanned, priced and bagged customer groceries quickly to keep lines moving.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Helped customers find specific products, answered questions and offered product advice.
Server
Fermentation Farm
Costa Mesa, CA
03.2021 - Current
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
Inventory Specialist
Fermentation Farm
Huntington Beach , CA
01.2022 - 09.2023
- Participated in physical inventory counts to keep information accurate and current.
- Coordinated inventory, stocking and ordering.
- Entered information into system to update status reports.
- Coordinated receipt of incoming materials and verified accuracy of items received.
- Assisted with execution of projects and made recommendations for process improvement to appropriate leaders.
- Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
Hairstylist
Parlour Eleven
Huntington Beach , CA
04.2005 - 01.2020
- Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Selected hair colors, products and services based on customer preference and individually designed hair care plan.
- Followed trends in hairstyling techniques to increase customer satisfaction and attract new demographics.
- Recommended hair styles to compliment clients' facial features and coloring.
- Styled and designed traditional and contemporary hairstyles for men and women daily.
- Colored, cut and installed extensions according to style photos and client specifications.
- Set up workstation and treatment room with products, equipment and supplies to facilitate services .
Manager
City Salon
Huntington Beach , CA
02.2012 - 01.2015
- Placed inventory orders, monitored shelf stock and tracked expenses.
- Scheduled employees and oversaw customer appointment calendar.
- Conducted regular meetings to brief employees about salon's success and announce sales goals.
- Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
- Supervised banking procedures, cash flow and accounting processes.
- Increased retail product revenue by demonstrating and recommending products to fulfill clients' hair needs.
- Enforced safety procedures in accordance with facility policies and government regulations.
- Resolved guest complaints.
Education
Real Estate License - Real Estate
Real Estate Trainers
Santa Ana, CA09.2023
Cosmetology License - Cosmetology
Academy of Hair Design
Las Vegas 06.2003
High School Diploma -
Thousand Oaks High School
Thousand Oaks, CA06.2001
Skills
- Complaint Resolution
- Adaptability and Dependability
- Positive Attitude
- Team Leadership
- Customer Service
- Policy Enforcement
- Store Opening and Closing
- POS System
- Cash Register Operation
- Punctual and Reliable
Timeline
Real Estate Sales Agent
Flipurc Inc
04.2024 - Current
Inventory Specialist
Fermentation Farm
01.2022 - 09.2023
Cashier Team Lead
Fermentation Farm
03.2021 - Current
Server
Fermentation Farm
03.2021 - Current
Manager
City Salon
02.2012 - 01.2015
Hairstylist
Parlour Eleven
04.2005 - 01.2020
Real Estate License - Real Estate
Real Estate Trainers
Cosmetology License - Cosmetology
Academy of Hair Design
High School Diploma -
Thousand Oaks High School