Jennifer Vance Gleason
Jacksonville,FL
Summary
Highly energetic, hardworking & self-motivated individual seeking a position that will enable me to use my effective communication & organizational skills. Results driven sales associate with the ability to reach goals. Detail oriented professional with extensive expertise in customer & client relationship management. proven track record in resolving conflicts
Overview
14
14
years of professional experience
Work History
Subrogation Specialist
Hiday & Ricke, PA
Jacksonville, Florida
11.2019 - 10.2025
- Managed subrogation claims and coordinated with insurance carriers to gather necessary documentation.
- Negotiated settlements or payment arrangements with debtors to resolve accounts effectively.
- Performed outgoing calls to debtors to collect said funds.
- Achieved monthly performance targets by consistently exceeding set goals.
3rd Key Manager
Helzberg Diamonds
Jacksonville, Florida
04.2016 - 06.2019
- Managed daily operations and staff scheduling in a high-traffic retail environment.
- Oversaw inventory management, ensuring accurate stock levels for diverse jewelry collections.
- Facilitated communication between management & staff for effective teamwork & info on sales.
- Handled customer inquiries & resolved issues to ensure customer satisfaction.
- Opened & closed the store, counted cash drawers & inventory to ensure all pieces were present & all cash was accounted for.
- Resolved customer complaints in a professional manor & deescalated situations.
Sales Associate
Kay Jewelers
Jacksonville, Florida
08.2011 - 08.2016
- Assisted customers in selecting jewelry and gifts for special occasions.
- Provided information on product features & care instructions
- Collaborated with team members & management to ensure customer satisfaction.
- Maintained & organized displays to highlight new products.
Education
GED -
Florida Community College of Jacksonville
Jacksonville, FL05-2000
Skills
- Sales
- Customer service
- Customer relationship management
- Conflict resolution
- Team collaboration
- Problem solving
- Time management
- Inventory oversight
Timeline
Subrogation Specialist
Hiday & Ricke, PA
11.2019 - 10.2025
3rd Key Manager
Helzberg Diamonds
04.2016 - 06.2019
Sales Associate
Kay Jewelers
08.2011 - 08.2016
GED -
Florida Community College of Jacksonville