Jennifer Velazquez
Las Vegas
Summary
Experienced supervisor with the ability to train and motivate staff to meet challenging performance targets and consistently satisfy customers with high-quality service.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Check City
10.2023 - Current
- Maintained compliance with federal, state, and company regulations through regular review of updated guidelines.
- Managed multiple loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.
- Conducted credit analyses on applicants to assess risk levels prior to approval decisions.
Member Service Representative
Silver State School Credit Union
02.2023 - 07.2023
- Met with applicants to obtain information for loan applications and answer questions about process
- Resolved customer loan problems through research and investigation
- Addressed customer complaints and assisted in timely resolution to maximize satisfaction
Assistant Manager
Community Choice Financial Inc, Rapid
05.2014 - 02.2014
- Facilitated and processed loan applications, wire transfers, and check cashing per company procedures
- Processed cash register transactions and provided correct change to ensure cash drawer balance
- Improved employee performance and long-term success with well-planned individual training.
Education
Bachelor of Arts - Early Childhood Education
Western Governers University
High School Diploma -
Bonanza High School
Skills
- Operations and staff management
- Calm and professional under pressure
- Excellent with multitasking skills
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Check City
10.2023 - Current
Member Service Representative
Silver State School Credit Union
02.2023 - 07.2023
Assistant Manager
Community Choice Financial Inc, Rapid
05.2014 - 02.2014
Bachelor of Arts - Early Childhood Education
Western Governers University
High School Diploma -
Bonanza High School