Jennifer Velazquez
Vancouver,WA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
Office Clerk
City Fiduciary Group
Vancouver, WA
01.2024 - Current
- Pull tax files, convert them into electronic formats, and meticulously organize them within our client's database.
- Provided administrative support such as typing documents, filing paperwork, photocopying and scanning documents.
- Collaborate with team members to ensure seamless document management
Human Resources Specialist
Lifeline Connections
Vancouver, WA
10.2022 - 08.2023
- Conduct pre-employment drug screens and background checks for potential candidates
- Create and send offer letters and new employee orientation packages
- Process new hire paperwork (I-9, W4), route offers for approval, and administer New Hire Orientation
- Obtaining references and transcripts as required
- Perform any other special projects as assigned.
Customer Service Representative/Billing
Spectrum
Vancouver, WA
05.2022 - 06.2022
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Referred unresolved customer grievances to designated departments for further investigation.
Pet Care Associate
Banfield Pet Hospital
Salmon Creek, WA
01.2022 - 04.2022
- Prepare the treatment room for examination of pets and all necessary medical items/supplies for the veterinarian and/or veterinary technician
- Serve as support to Client Services Coordinators & Veterinary technicians.
- Hold or restrain pets during the examination, treatment, or inoculation
- Prepare routine in-house laboratory tests
- Ensure and Monitor the comfort of hospitalized patients.
Amazon Warehouse Associate
Amazon Fulfillment Center
Troutdale, OR
11.2021 - 01.2022
- Prepare orders by processing requests and supply orders
- Handle the products carefully and check them for any defects or damages
- Pack and ship orders accurately.
Shipping and Customer Service Associate
REV Rides
Vancouver, WA
07.2021 - 10.2021
- Prepared, packaged, and shipped items ordered through digital channels
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Senior Workforce Management Coordinator
Banfield Pet Hospital
Vancouver, WA
03.2020 - 07.2021
- Performed reporting, analysis, recommendations and administrative tasks related to staffing and scheduling functions.
- Created and updated different documents, reports and spreadsheets with software such as NICE Webstation.
- Handled all schedule-related requests, including PTO, shift swaps and overtime.
- Determined appropriate schedules and made proactive adjustments to meet coverage and service objectives.
- Collaborated with senior and department leaders to develop and implement workforce plans.
Client Service Team Coordinator
Banfield Pet Hospital
Vancouver, WA
03.2019 - 03.2020
- Made sure clients were fulfilled by verifying that transactions were correctly processed, answered any questions and resolved clients complaints.
Corporate Research Analyst
DiscoverOrg
Vancouver, WA
07.2018 - 03.2019
- Examined and validated the accuracy of the data collected during outbound phone calls or by searching the internet to make sure that the data collected met the requirements for the company.
Education
High School Diploma -
Escuela Superior Urbana
05-2010
Skills
- Workforce Management
- Forecasting
- Customer service
- Bilingual
- Order fulfillment
- Shipping & receiving
- Data collection
- Google Suite
- Microsoft Office Suite
- Windows
- Avaya
- ADP
- SharePoint
- Employee orientation
- Human resources
- Scheduling
- Data entry
- Personnel Recruitment
- New Hire Onboarding
- Applicant Qualification
- Employee Orientation
- Recruitment Management
- Employment Data Tracking
- Policy Interpretation
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Office Clerk
City Fiduciary Group
01.2024 - Current
Human Resources Specialist
Lifeline Connections
10.2022 - 08.2023
Customer Service Representative/Billing
Spectrum
05.2022 - 06.2022
Pet Care Associate
Banfield Pet Hospital
01.2022 - 04.2022
Amazon Warehouse Associate
Amazon Fulfillment Center
11.2021 - 01.2022
Shipping and Customer Service Associate
REV Rides
07.2021 - 10.2021
Senior Workforce Management Coordinator
Banfield Pet Hospital
03.2020 - 07.2021
Client Service Team Coordinator
Banfield Pet Hospital
03.2019 - 03.2020
Corporate Research Analyst
DiscoverOrg
07.2018 - 03.2019
High School Diploma -
Escuela Superior Urbana
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