Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Velazquez

3222 Becker Glen St,TX

Summary

Dynamic customer service professional with proven expertise at O'Reilly Automotive Inc. Skilled in problem resolution and relationship building, I effectively managed high-stress situations, enhancing customer loyalty. Proficient in CRM software, I consistently delivered timely solutions, ensuring satisfaction and fostering repeat business through active listening and critical thinking.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Ross Dress for Less
Missouri City, TX
02.2024 - 07.2025
  • Assisted customers with inquiries and product information, ensuring satisfaction and timely resolutions.
  • Learned company policies and procedures to effectively address customer concerns and provide accurate information.
  • Utilized customer relationship management (CRM) software to log interactions and track service requests efficiently.
  • Collaborated with team members to streamline communication processes, enhancing overall customer experience.
  • Maintained knowledge of product offerings to assist customers in making informed purchasing decisions.
  • Responded promptly to customer emails and calls, demonstrating strong communication skills and professionalism.

Customer Service Representative

O Reilly Automotive Inc
Missouri City, TX
01.2023 - 02.2024
  • Adapted quickly to new tools and systems, contributing to improved workflow efficiency in customer service operations.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Cashier

Lil Caesars
Missouri City, TX
01.2022 - 02.2024
  • Processed customer transactions efficiently using cash register and point-of-sale systems.
  • Maintained accurate cash drawer, ensuring balanced transactions at end of shifts.
  • Assisted customers with inquiries, providing information about menu items and promotions.
  • Collaborated with team members to ensure timely service during peak hours.
  • Adhered to food safety regulations and cleanliness standards consistently.
  • Handled customer complaints professionally, resolving issues to enhance satisfaction.
  • Trained new cashiers on operational procedures and best practices for efficiency.

Education

N/A - N/A

High Tower High School
3333 Hurricane Ln, Missouri City Tx, 77459
12.2024

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building

Timeline

Customer Service Representative

Ross Dress for Less
02.2024 - 07.2025

Customer Service Representative

O Reilly Automotive Inc
01.2023 - 02.2024

Cashier

Lil Caesars
01.2022 - 02.2024

N/A - N/A

High Tower High School