Jennifer Viancourt
Cleveland
Summary
Results-driven Customer Service Representative with a strong background in building relationships, resolving issues efficiently, and delivering exceptional client experiences. Skilled in communicating with diverse personalities, de-escalating concerns, and ensuring customer satisfaction. Proven ability to manage multiple tasks, collaborate with team members, and maintain a positive, solutions-oriented approach in fast-paced environments. Committed to enhancing customer loyalty and contributing to overall organizational success.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
The Auto Bolt Company
04.2024 - Current
- Managed customer inquiries skillfully, ensuring satisfaction and retention
- processed orders precisely, maintaining superior standards of service quality.
- Facilitated coordination with cross-functional teams to optimize communication and resolve issues efficiently.
- Trained junior staff in product knowledge proficiency and optimized customer interaction methods.
Sales Coordinator
Kaufman Container
11.2020 - 02.2024
- Managed daily customer interactions by processing orders, responding to inquiries, and ensuring accurate order entry.
- Coordinated with vendors and production teams to meet customer timelines and resolve any issues proactively.
- Assisted customers with billing questions, invoices, and freight charges, providing clear and timely communication.
- Maintained high levels of customer satisfaction by troubleshooting concerns, tracking orders, and ensuring seamless delivery from start to finish.
- Performed weekly and monthly account reconciliations to ensure accuracy and support overall service quality.
Office Manager
Hanlon Composites
11.2019 - 11.2020
- Manage all functions of customer service, order entry, production scheduling, human resources, payroll, purchasing.
- Organized daily production meetings, strengthening team communication and collaboration. Evaluated quality issues to advance continuous improvement efforts. Partnered with production teams to formulate and deploy strategic solutions.
- Supervise daily office activities while engaging with multiple tiers of management.
Office Manager
LEFCO Worthington LLC
05.2016 - 11.2019
- Oversee all aspects of Customer Service, Order Entry, Production Scheduling, Human Resources, Payroll, Purchasing
- Lead Daily Production Meeting, assist in review of Quality Issues and work with Production on solutions
- Oversee all daily office functions and interactions with all levels of Management
Office Manager/Executive Assistant
VIP Auto Body
04.2015 - 01.2016
- Responsible for all daily financial reporting and office functions
- Overseeing all aspects of daily office duties
- Assisting in all areas as required ensuring that vehicles are delivered as promised to clients
- Responsible for preparation of all paperwork for Insurance Companies and private clients.
Office Manager
LEFCO Worthington LLC
05.2012 - 05.2015
- Oversee all aspects of Customer Service, Order Entry, Production Scheduling, Human Resources, Payroll, Purchasing
- Lead Daily Production Meeting, assist in review of Quality Issues and work with Production on solutions
- Oversee all daily office functions and interactions with all levels of Management
Sales Team Manager
Bath & Body Works
11.2010 - 05.2012
- Oversaw daily sales operations and customer relations, delivering exceptional service while resolving customer needs and inquiries.
- Managed opening and closing procedures, including accurate cash handling and register balancing.
- Monitored daily financial performance and contributed to reporting and forecasting to support business goals.
- Maintained high store presentation standards to create a welcoming environment and maximize sales opportunities.
Office Manager/Executive Assistant
VIP Auto Body
08.2008 - 09.2010
- Responsible for all daily financial reporting and office functions
- Overseeing all aspects of daily office duties
- Assisting in all areas as required ensuring that vehicles are delivered as promised to clients
- Facilitate preparation of paperwork for insurance companies and private clients.
Catering Supervisor
Sodexho at University Hospitals Case Medical Center
03.2007 - 08.2008
- Manage daily catering functions, guaranteeing prompt arrangements and meeting client expectations
- guiding clients in menu preferences and establishing setups for special functions
- orchestrated installation and removal of all special functions
- Nurturing close relationships with management and staff to enhance customer satisfaction
Education
Associate of Science -
North Olmsted High School
1 1991
Skills
- Scheduling
- Complaint resolution
- Account updating
- Staff training
- Call management
- Administrative support
- Microsoft Office Suite
- Consultative sales
- Senior leadership support
- Order fulfillment
- Customer relations
- Client relations
Additional Information
Background includes practical experience and training providing a detailed working knowledge of principals in these key areas: Daily Financial Reporting and Accounting Customer Relations Professional Writing Skills Management Principals and Practices Creative Writing Skills Excellent Interpersonal skills Research Techniques Excellent Communication skills Maintaining Accounts Receivable/Payable Ledger Word-processing Database/Spreadsheet usage and implementation Microsoft Excel and Word Able to interact with all levels of the management and public Able to accept responsibility and delegate tasks for expedient and quality results
Timeline
Customer Service Representative
The Auto Bolt Company
04.2024 - Current
Sales Coordinator
Kaufman Container
11.2020 - 02.2024
Office Manager
Hanlon Composites
11.2019 - 11.2020
Office Manager
LEFCO Worthington LLC
05.2016 - 11.2019
Office Manager/Executive Assistant
VIP Auto Body
04.2015 - 01.2016
Office Manager
LEFCO Worthington LLC
05.2012 - 05.2015
Sales Team Manager
Bath & Body Works
11.2010 - 05.2012
Office Manager/Executive Assistant
VIP Auto Body
08.2008 - 09.2010
Catering Supervisor
Sodexho at University Hospitals Case Medical Center
03.2007 - 08.2008
Associate of Science -
North Olmsted High School