Jennifer Villa
Lisle,IL
Summary
Skilled dispatcher with several years of experience. Coordinating schedules and field personnel to provide efficient service to customers. Committed to maintaining clear and effective communication between drivers, customers, and management to ensure timely and precise pick-up and delivery schedules.
Overview
15
15
years of professional experience
Work History
Dispatcher
AS Transportation
Crest Hill, IL
11.2021 - 08.2025
- Coordinated driver schedules, achieving timely deliveries and enhancing customer satisfaction.
- Communicated with drivers and brokers to promptly resolve issues, ensuring high serve quality.
- Optimized fleet operations through real time monitoring, enhancing safety protocols and operational efficiency for improves service delivery.
- Recorded driver hours and mileage, ensuring compliance with industry regulations.
- Maintained accurate shipment records and gathered documentation to facilitate efficient billing.
- Analyzed market trends and negotiated competitive rates with brokerages, securing favorable contracts.
Dental Assistant
Safe Dental Smiles
Burr Ridge, IL
08.2018 - 02.2021
- Managed patient records, performed digital x-rays, and sterilized instrument adhering to OSHA and CDC guidelines, ensuring optimal dental care safety.
- Assisted chair side, prepared instrument tray, educated patients on follow up care, and supported staff and patients in a collaborative environment.
- Collaborated with dentist and hygienists to deliver comprehensive patient care, contributing to improved treatment outcomes and increased patient satisfaction.
- Streamlined inventory management, minimizing waste and, maximizing dental supply utilization.
CSR, Bank Teller
Fifth Third Bank
Chicago, IL
07.2016 - 07.2018
- Cultivated client relationships through personalized service, addressed inquires promptly, and redirected complex issues to specialized teams for resolution.
- Maintained strict confidentiality of client information while meticulously filing documents and managing accounts. Adhered to bank policies and procedures, ensuring regulatory compliance.
- Identified upselling opportunities and recommended tailored financial products, contributing to enhance customer experience and satisfaction.
- Analyzed customer requests to process accurate deposits, withdrawals, and check cashing transactions. Resolved discrepancies while maintaining the integrity of financial records.
- Optimized cash handling processes. Balanced cash drawers, ATMs, and vaults with precision, ensuring accurate financial transactions.
CSR, Cashier
Whole Foods Market
Hinsdale, IL
03.2015 - 07.2016
- Delivered exceptional customer service, efficiently managed transactions, and maintained product knowledge to enhance shopper experience.
- Managed phone inquiries and guided customers to the appropriate services.
- Coordinated with team members and maintained store cleanliness, contributing to a welcoming shopping environment.
- Executed accurate cash handling during transactions to ensure smooth payment processing.
Hostess
Tavernita
Chicago, IL
04.2014 - 03.2015
- Cultivated welcoming atmosphere and efficiently handled phone inquiries to enhance guest satisfaction.
- Facilitated smooth dining experiences by anticipating guests needs, coordinating with staff, and swiftly addressing special accommodations and requests.
- Coordinated reservations and seating arrangements, optimizing guest flow and overall experience.
- Streamlines guest flow using computer systems, reducing wait times and enhancing overall dining satisfaction during high traffic periods.
- Coordinated with kitchen and service teams, ensuring smooth operations and prompt resolution of guest concerns for exceptional dining experience.
Service Clerk
Walgreens
Chicago, IL
09.2010 - 05.2014
- Optimized inventory management, reducing stock outs and improving product availability for customers, resulting in enhanced sales performance and customer satisfaction.
- Provided customer support by addressing inquiries and resolving promptly, contributing to increased customer satisfaction and loyalty.
- Fostered team oriented environment, collaborating with colleagues to improve customer service and streamlines store operations.
- Implemented creative merchandising strategies, revitalizing store displays to captivate customer interest and drive impulse purchases.
- Maintained cash register accuracy, ensuring correct financial transactions and minimizing discrepancies.
Education
Associates Degree - Applied Science
City Colleges of Chicago
Chicago, IL05-2016
High School Diploma - undefined
Curie Metropolitan High School
Chicago, IL06-2011
Skills
- Time management and multitasking
- Dispatching
- Attention to detail and quality assurance
- Scheduling coordination
- Negotiation
- Route optimization
- Documentation and record keeping
- Computer skills
- Communication
- Organization
- Customer service
- Bilingual skills (Spanish)
- Problem solving
- Team collaboration in fast paced environments
Timeline
Dispatcher
AS Transportation
11.2021 - 08.2025
Dental Assistant
Safe Dental Smiles
08.2018 - 02.2021
CSR, Bank Teller
Fifth Third Bank
07.2016 - 07.2018
CSR, Cashier
Whole Foods Market
03.2015 - 07.2016
Hostess
Tavernita
04.2014 - 03.2015
Service Clerk
Walgreens
09.2010 - 05.2014
High School Diploma - undefined
Curie Metropolitan High School
Associates Degree - Applied Science
City Colleges of Chicago