Jennifer Villanueva Martinez
Oklahoma City
Summary
Service Desk Supervisor with proven skills in customer service, team leadership, and problem resolution. Committed to enhancing operational efficiency and workplace safety through effective training and mentoring.
Overview
6
6
years of professional experience
Work History
Service Desk Department Supervisor
The Home Depot Inc
6800 W Reno Ave Oklahoma City, OK 73127
01.2021 - Current
- Oversee daily operations, ensuring compliance with safety and quality standards.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Trained and mentored staff on best practices and operational procedures.
- Managed inventory levels, implementing efficient stock replenishment processes.
- Enhanced customer service by resolving escalated issues promptly and effectively.
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Managed team of 6 employees, delegated tasks and held each employee accountable for completing assignments.
- Collaborated with teams to streamline service processes, improving operational efficiency.
- Resolved customer inquiries promptly, enhancing overall satisfaction and loyalty.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
Police Cadet
Oklahoma City Police and Fire Training Center
800 N Portland Ave, Oklahoma City, OK 73107
08.2024 - 01.2025
- Assisted in conducting community outreach programs to enhance public relations and trust within neighborhoods.
- Participated in physical training exercises to improve fitness and preparedness for law enforcement duties.
- Supported senior officers during field operations, gaining hands-on experience in real-world scenarios.
- Collaborated with team members to execute emergency response drills, improving overall team efficiency and coordination.
- Developed knowledge of local laws and regulations, ensuring compliance during patrol activities and investigations.
- Completed comprehensive training programs in firearms proficiency, driving techniques, legal procedures, and physical fitness standards.
- Assisted in maintenance of police facility.
- Detained vehicles for varied traffic violations and issued warnings and citations to drivers.
- Conducted thorough investigations by interviewing witnesses, collecting evidence, and documenting findings in detailed reports.
- Gathered crime scene evidence such as fingerprints, photographs and physical objects to obtain more complete picture of incident.
- Conducted physical training to keep fit and perform job duties productively.
- Followed protocols and procedures to perform tasks quickly and minimize mistakes.
Loading Dock Worker
Old Dominion Freight
1400 S Skyline Dr, Oklahoma City, OK 73129
09.2023 - 07.2024
- Operated forklifts and pallet jacks to efficiently load and unload freight shipments.
- Inspected incoming and outgoing shipments for accuracy and damage, ensuring quality control.
- Collaborated with team members to maintain a safe and organized loading dock environment.
- Trained new employees on safety protocols and operational procedures for dock operations.
- Optimized loading processes, reducing turnaround time for freight delivery schedules.
- Coordinated with drivers to confirm shipment details and resolve any discrepancies quickly.
- Collaborated with team members to complete tasks efficiently, improving overall productivity.
- Reduced cargo loading times with proper palletization and material handling techniques.
- Utilized computer systems to track shipments accurately, ensuring proper documentation for all inbound and outbound loads.
- Inspected incoming shipments for damage or discrepancies, addressing issues promptly to maintain quality standards.
Member Service Representative
Planet Fitness
2936 SW 59th St, Oklahoma City, OK 73119
05.2023 - 08.2023
- Delivered exceptional customer service by addressing member inquiries and resolving issues promptly.
- Managed membership accounts, ensuring accurate billing and maintaining updated records for all members.
- Facilitated onboarding process for new members, providing orientation and guidance on facility usage.
- Trained and mentored junior staff in operational procedures and customer engagement techniques.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Assisted members with account management, including updating personal information and setting up automated payments.
Line Assembler
ATC Drivetrain
9901 W Reno Ave, Oklahoma City, OK 73127
09.2020 - 01.2021
- Assembled drivetrain components according to detailed specifications and quality standards.
- Operated assembly line machinery and tools, ensuring optimal performance and safety compliance.
- Collaborated with team members to streamline production processes, enhancing workflow efficiency.
- Inspected finished products for defects, maintaining high-quality assurance standards throughout production.
- Monitored inventory levels of parts and materials, coordinating with supply chain teams for timely replenishment.
- Collaborated with team members to meet production deadlines and maintain a consistent workflow.
- Ensured product quality through thorough inspection of assembled items before moving them to the next stage in the process.
- Increased productivity by quickly identifying issues in the assembly process and making necessary adjustments or repairs.
Education
High School Diploma -
Capitol Hill High Scholl
500 SW 36th St, Oklahoma City, OK 7310905-2020
Skills
- Customer service
- Workplace safety
- Problem resolution
- Team leadership
- Time management
- Task delegation
- Workforce training and mentoring
Languages
Spanish
Native or Bilingual
Timeline
Police Cadet
Oklahoma City Police and Fire Training Center
08.2024 - 01.2025
Loading Dock Worker
Old Dominion Freight
09.2023 - 07.2024
Member Service Representative
Planet Fitness
05.2023 - 08.2023
Service Desk Department Supervisor
The Home Depot Inc
01.2021 - Current
Line Assembler
ATC Drivetrain
09.2020 - 01.2021
High School Diploma -
Capitol Hill High Scholl