Jennifer Villoch
Englewood,CO
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
11
11
years of professional experience
Work History
Store Manager
J. Jill Stores
Lone Tree, Colorado
01.2025 - Current
- Managed daily store operations following J. Jill brand standards.
- Oversaw visual merchandising to maintain J. Jill presentation standards.
- Led opening and closing procedures for store readiness.
- Resolved customer concerns with professional service and follow-through.
- Reviewed sales trends and adjusted floor activities with team.
- Monitored inventory levels and coordinated stock replenishment.
- Recruited, trained and supervised new employees.
Senior Visual Merchandising Manager
Gap Inc
Castle Rock, Colorado
01.2020 - 01.2025
- Directed seasonal visual merchandising for Gap Inc retail stores
- Developed floor sets and product presentations across brand collections
- Partnered with store leaders on merchandising standards and execution
- Guided store personnel in executing visual merchandising initiatives based on brand guidelines.
- Reviewed sales floors for brand consistency and visual alignment
- Trained associates on mannequins, signage, and display updates
- Coordinated launch plans for new product and campaign placement
- Guided teams through merchandising changes, resets, and promotional moves
Assistant Store Manager
Forever 21
Lone Tree, Colorado
01.2016 - 12.2020
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised sales floor operations at Forever 21, supporting customer service and store standards.
- Trained associates on merchandising, fitting room recovery, and brand presentation.
- Monitored inventory levels, restocked product, and organized stockroom merchandise.
- Opened and closed store registers, cash drawers, and daily operational tasks.
- Enforced loss prevention procedures and monitored suspicious store activity.
- Resolved customer concerns and supported service recovery on sales floor.
- Oversaw daily cash handling procedures, and reconciled discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
Education
Miami Beach Senior High School
Miami Beach, FLBBA - Business Management
DeVry University
Chicago, ILAssociate of Science - Paralegal Studies
Kaplan University
Boca Raton, FLSkills
- Visual merchandising
- Merchandising standards
- Inventory control
- Sales forecasting
- Retail operations
- Store scheduling
- Staff training
- Team leadership
- Cost management
- Sales optimization
- Clear communication
- Conflict resolution
Timeline
Store Manager
J. Jill Stores
01.2025 - Current
Senior Visual Merchandising Manager
Gap Inc
01.2020 - 01.2025
Assistant Store Manager
Forever 21
01.2016 - 12.2020
Miami Beach Senior High School
BBA - Business Management
DeVry University
Associate of Science - Paralegal Studies
Kaplan University