Open To Work
Jennifer Voisard
Jacksonville,FL
Work Preference
Summary
Dedicated Healthcare Professional with 29 years experience as a CMA specializing in patient flow optimization and clinical team leadership. Proven track record in managing complex EHR workflows, mentoring new staff and ensuring regulatory compliance. Seeking to leverage deep clinical knowledge and administrative expertise into a clinical Practice Coordinator/manager .
Overview
23
23
years of professional experience
Work History
Office Operations Suppot
Millennium Physician Group
Jacksonville, FL
04.2020 - 02.2026
- Coordinated daily operations and schedules for medical staff and patients.
- Managed patient records using electronic health record systems such as Nextgen, Eclincals and Athena
- Trained new staff on office protocols and procedures.
- Assisted in implementing quality control measures for patient care services.
- Participated in quality improvement initiatives to ensure compliance with regulatory standards.
- Adhered to HIPAA regulations while handling protected health information.
- Assisted with daily operations such as opening and closing the clinic, managing inventory levels, ordering supplies.
- Interpreted physician orders into correct codes used by insurance companies for reimbursement purposes.
- Ordered supplies needed and kept tabs on inventory levels.
- Motivated staff by offering direction and providing constructive feedback.
- Created and implemented policies and procedures for effective practice management.
- Communicated with patients with compassion while keeping medical information private.
Office Operations Support
Family Care Partners
Jacksonville, FL
01.2018 - 02.2020
- Managed patient scheduling, insurance verification, and prior authorizations to facilitate timely patient care
- Delivered patient consultations and treatment plans under Dr. William Schwartz, DO.
- Assisted in billing and documentation compliance
- Supported staff, enhancing collaboration and streamlining office operations
- Oversaw daily operations and workflow, ensuring smooth functioning of medical office
Office Operations Support
St. Vincent
Jacksonville, FL
07.2008 - 12.2017
- Coordinated patient care and scheduling to enhance office workflow
- Maintained accurate patient records and EMR documentation
- Assisted with billing and insurance processes to ensure accurate claims
- Supported staff training initiatives to improve office efficiency
- Dr. William Schwartz, DO
Certified Medical Assistant / Office Operations Support
Dr. Williams Schwartz
Jacksonville, FL
03.2003 - 06.2008
- Coordinated patient scheduling and maintained documentation for efficient practice operations
- Facilitated billing and insurance verification processes to ensure accurate patient accounts
- Provided clinical and administrative support in a private physician practice
- Executed designated responsibilities to support daily office functions
Education
Certified Medical Assistant -
concorde career center
Jacksonville, FLSkills
- Electronic medical records (EMR)
- HIPAA compliance
- Calm under pressure
- Multitasking skills
- Microsoft Word proficiency
- Electronic health records management
- Office operations management
- Team collaboration
- Organization and time management
- Patient education compliance
- Dedicated patient care
- Patient communication and problem resolution
- Healthcare technology proficiency
- Administrative office support
- Team building
Timeline
Office Operations Suppot
Millennium Physician Group
04.2020 - 02.2026
Office Operations Support
Family Care Partners
01.2018 - 02.2020
Office Operations Support
St. Vincent
07.2008 - 12.2017
Certified Medical Assistant / Office Operations Support
Dr. Williams Schwartz
03.2003 - 06.2008
Certified Medical Assistant -
concorde career center