Jennifer Voss
Tolleson,AZ
Summary
Accomplished Insurance Agency Owner with a proven track record at Farmers Insurance Company, enhancing client retention and boosting agency visibility through strategic marketing. Expert in policy analysis and claims management, I excel in relationship building and operations management, achieving significant improvements in customer service and financial management.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Insurance Agency Owner
Farmers Insurance Company
Peoria, AZ
06.2023 - Current
- Ensured compliance with all federal/state regulations as well as company policies while managing daily operations of the insurance agency.
- Increased client retention by consistently providing exceptional customer service and maintaining strong relationships.
- Responded promptly to customer inquiries, addressing concerns and providing knowledgeable guidance on various insurance matters.
- Boosted agency visibility through targeted marketing campaigns, enhancing brand awareness and attracting new customers.
- Conducted periodic reviews of clients'' insurance portfolios to identify gaps in coverage and offer appropriate solutions.
- Oversaw agency financial management activities including budgeting, forecasting, expense tracking, revenue generation strategies development.
Property Claims Adjuster
American Family Insurance
Phoenix, AZ
03.2018 - 02.2023
- Exercised proper judgment and decision making to analyze over [Number] claims per week.
- Enhanced customer satisfaction with prompt communication and consistent follow-up on claim status updates.
- Achieved timely resolution of property claims by investigating, evaluating, and settling a variety of cases.
- Prepared reports of findings of investigations.
- Collaborated with contractors to verify repair estimates, ensuring fair settlements for both policyholders and company.
- Assisted policyholders with understanding their coverage, providing clear explanations on policy terms and conditions throughout the claims process.
Senior Policy Service Representative
USAA
Phoenix, AZ
11.1999 - 02.2018
- Provided exceptional customer service by maintaining a deep understanding of company products and offerings, enabling tailored recommendations based on individual client needs.
- Collaborated with underwriters to accurately assess risk and determine appropriate coverage levels.
- Supported sales teams with accurate policy quotes, leading to an increase in new business acquisition.
- Collaborated with underwriting teams to ensure adherence to risk assessment standards when evaluating potential policyholders'' applications.
- Contributed to the improvement of team performance by collaborating with colleagues to resolve complex issues.
- Increased departmental efficiency by sharing knowledge and best practices with colleagues, resulting in improved overall performance metrics.
Education
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZ05.2016
Skills
- Policy analysis
- Staff Development
- Underwriting knowledge
- Claims Management
- Small business operations
- Verbal and written communication
- Relationship Building
- Operations Management
- Staff Management
- Partnership Development
- Business Planning
- Financial Management
- Business marketing
- Human Resources
Certification
Property and Casualty License
Life and Health License
Timeline
Insurance Agency Owner
Farmers Insurance Company
06.2023 - Current
Property Claims Adjuster
American Family Insurance
03.2018 - 02.2023
Senior Policy Service Representative
USAA
11.1999 - 02.2018
Bachelor of Science - Business Management
University of Phoenix