JENNIFER WALKER
Duluth,MN
Summary
Proven leadership skills with extensive experience
under a market leading SaaS provider of digital retailing
& ecommerce solutions for clients across 12 industry verticals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
31
31
years of professional experience
Work History
Senior Implementation Specialist
LeadVenture
Duluth, MN
07.2013 - Current
- Manage all aspects of 80+ projects from start to finish
- Processes, methods, knowledge, skills, and experience to achieve established project objectives
- Develop and maintain innovative design solutions to meet needs of each customer
- Collaborate across multiple departments while promoting best customer service.
- Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
- Suggested solutions to developing problems during project so that correct modifications could be made.
- Utilized CRM and data tracking tools to monitor project length
- Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service
- Explained complex, technology-related issues in basic, understandable terms to clients
Pharmaceutical Customer Service Representative
Astra Zeneca
Duluth, MN
01.2011 - 01.2013
- Provided education on products for health care professionals
- Consulting and providing clinical and technical information to health care professionals and their patients to achieve sales objectives
- Operate within company policies and procedures and demonstrated high degree of compliance
- Develop and execute territory business plan that results in achievement of assigned sales quota for assigned products
- Develop and maintain product knowledge, business acumen, and proven sales processes for over 200 plus health care professionals in assigned territory.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Demonstrated strong organizational and time management skills while managing multiple projects
Customer Relations Manager
Stewart-Taylor Printing Co
Duluth, MN
01.1992 - 01.2011
- Recruit and manage over 200 plus major accounts
- Resolve related client issues
- Generate new revenue
- Collaborate across multiple departments to coordinate on time delivery of projects, promote client satisfaction and ensure excellence
- Created customer support strategies to increase customer retention.
- Scheduled and attended meetings with clients and prospective clients as requested.
- Maintain sales and account information.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity
Education
Associate degree - Communications | Marketing
St. Cloud Technical CollegeSt. Cloud State University
1991
Skills
- Critical Thinking
- Project Planning
- Project Management
- Collaborate Cross-Functionally
- CRM
- Customer Satisfaction
- Account Management
- Problem Solving
- Strong Relationships
- Communication
- Leading Teams
- Client Retention
- Schedule Management
- Revenue Growth
Timeline
Senior Implementation Specialist
LeadVenture
07.2013 - Current
Pharmaceutical Customer Service Representative
Astra Zeneca
01.2011 - 01.2013
Customer Relations Manager
Stewart-Taylor Printing Co
01.1992 - 01.2011
Associate degree - Communications | Marketing
St. Cloud Technical CollegeSt. Cloud State University