Jennifer Wallace
Santa Rosa Beach,FL
Summary
Effective Pharmacy Manager offering excellent skills in customer service, telephone etiquette and issue response. Pursuing a similar position where focus and dedication are highly sought.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Pharmacy Manager
Publix Supermarkets, Inc.
Destin, Florida
09.2016 - Current
- Supervised team of 3-4 pharmacy technicians.
- Vaccinated patients to provide immunity against influenza, pneumonia and other diseases.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Educated patients on possible drug interactions, potential side effects and optimal methods of administration.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Offered patients and patrons information on various immunizations.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Assistant Pharmacy Manager
Publix Supermarkets, Inc
Destin, FL
07.2013 - 09.2016
- Liaised with physicians and patients on proper dosage and potential adverse drug interactions.
- Implemented new customer service policies to maximize satisfaction and loyalty.
- Oversaw orders and shipments as scheduled.
- Optimized inventory organization and upkeep procedures.
- Filled and dispensed 200+ prescriptions daily.
- Supervised work of pharmacy clerk and technicians to optimize service quality and productivity.
- Created and modified weekly schedules for staff.
- Promoted pharmacy services to patients and medical providers.
- Counseled patients on proper use of over-the-counter medications and explained potential side effects.
- Responded to telephone calls and efficiently filled prescriptions.
- Kept prescription drugs and controlled substances safe and secure in pharmacy.
- Vaccinated patients to provide immunity against influenza, pneumonia and other diseases.
- Communicated with patients, ensuring that medical information was kept private.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Educated patients on possible drug interactions, potential side effects and optimal methods of administration.
Assistant Pharmacy Manager
Publix Supermarkets, Inc
Fort Walton Beach, FL
08.2011 - 06.2013
- Oversaw orders and shipments as scheduled.
- Optimized inventory organization and upkeep procedures.
- Filled and dispensed 200+ prescriptions daily.
- Supervised work of pharmacy clerk and technicians to optimize service quality and productivity.
- Promoted pharmacy services to patients and medical providers.
- Counseled patients on proper use of over-the-counter medications and explained potential side effects.
- Responded to telephone calls and efficiently filled prescriptions.
- Kept prescription drugs and controlled substances safe and secure in pharmacy.
- Educated patients on possible drug interactions, potential side effects and optimal methods of administration.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Communicated with patients, ensuring that medical information was kept private.
- Compared prescription details against safety standards and insurance requirements to support patients.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Mixed, compounded and dispensed various medications.
- Created and modified weekly schedules for staff.
- Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
- Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Collaborated with store manager to maintain daily operations.
Floater Pharmacist
Publix Supermarkets, Inc
Pensacola, FL
04.2011 - 06.2013
- Interpreted prescription orders, dispensed medications and counseled patients on drugs.
- Educated patients about possible drug interactions and gave special administration instructions.
- Maintained appropriate drug records and completed reports as necessary.
- Reviewed patient medication profiles and medical records to screen for appropriate drug selection, dosing, contraindications, side effects and therapeutic outcomes.
- Entered orders into database, verified insurance and prepared medications.
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
Education
Doctor of Pharmacy -
Samford University McWhorter School of Pharmacy
Birmingham, ALSkills
- Medication Side Effect Knowledge
- Financial Reporting Coordination
- Influenza Prevention and Treatment
- Drug Utilization Review
- Medication Dispensing
- Drug Inventory Management
- Service Utilization Improvements
- Employee Work Scheduling
- Patient Profiles
- Prescription Interpretation
- Quality Assurance Controls
Certification
- Certified Immunizer
Timeline
Pharmacy Manager
Publix Supermarkets, Inc.
09.2016 - Current
Assistant Pharmacy Manager
Publix Supermarkets, Inc
07.2013 - 09.2016
Assistant Pharmacy Manager
Publix Supermarkets, Inc
08.2011 - 06.2013
Floater Pharmacist
Publix Supermarkets, Inc
04.2011 - 06.2013
Doctor of Pharmacy -
Samford University McWhorter School of Pharmacy
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