Jennifer Waller
Kenosha,WI
Summary
Motivated professional with several years of experience offering office support in industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.
Overview
36
36
years of professional experience
Work History
Administrative Assistant
Community Care Family Care
Kenosha, WI
09.2022 - Current
- Handling incoming/outgoing mail, answering phone and greeting members/family
- Ordering office supplies, marketing supplies and medical supplies
- Working with vendors Assisting Care Managers and RN Care Managers
- Auditing documents handed in for scanning for medical records
- Working with Docusign
- Documenting in charts
- Sending paperwork for member changes to the state and county
- Working closely with the Kenosha Operations Manager on enrollments/disenrollments with the ADRC
- Keeping records for transportation invoices from Kenosha Transit
- Working with spreadsheets
- Being present in the office to make day to day workflow smooth for everyone
Funding Representative/Auditor - Contractor for Aston Carter Remote Hybrid
VW Credit, Inc
Libertyville, IL
07.2021 - 05.2022
- Funding Representative for Volkswagen and Audi.
- Audit contracts for dealers.
- Data entry regarding contracts.
- Taking phone calls to resolve issues with contracts.
- Working with incoming correspondence from dealerships.
Insurance Specialist
Dovenmuehle Mortgage, Inc.
Elgin, IL
11.2020 - 05.2021
- Working with hazard insurance.
- Employed with the escrow department as an Insurance Specialist
Administrative Support Assistant
Cancer Treatment Centers of America
Newnan, GA
04.2018 - 06.2020
- Direct customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.
- Support departmental operations Administrative tasks, including filing, answering phones and mail.
- Perform complex administrative management of sensitive and confidential issues.
- Working with patient charts entering insurance into system and determining eligibility Collections.
- Led pilot project for entering insurance for all CTCA sites.
- Worked the Operations room calling codes, answering phones.
- Assisted in Call Center established this year handling all CTCA sites.
- Worked with a variety of programs
Manager
Inn At Serenbe
Palmetto, GA
05.2015 - 05.2016
- Managed Housekeeping Department
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Determined efficient work schedules for team to keep project moving and each shift properly staffed.
- Led employee performance reviews and discussed improvement strategies with each team member.
- Gave input on how to improve training and employee productivity.
- Coordinated day-to-day and long-term activities within various business platforms.
- Assessed employees' strengths and delegated tasks based upon expertise and knowledge.
- Coached new team members on job tasks and performance strategies.
- Maintained open and professional team relationships to quickly identify and resolve issues.
- Trained current employees on additional job positions to maintain coverage of roles at all times.
Supervisor
Meadowview Elementary School
Plainfield, IL
03.2003 - 05.2012
- Supervision of the kids in and out of the school in a social setting.
- Worked with the children in the classroom working on games and projects and other work.
- I was employed with Meadowview Elementary while my son was attending there.
Accounts Payable Receivable Clerk
Graphic Solutions Group
Burr Ridge, IL
08.1992 - 11.2000
- Assisted senior leadership by processing documents, ensuring timely completion.
- Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
- Investigated and reconciled issues and discrepancies in automated supply accounting system.
- Eliminated financial discrepancies, accurately reporting figures and account balances to senior leadership.
- Researched and resolved collections and billing disputes with tact and efficiency.
Receptionist
Graphic Solutions Inc
Burr Ridge, IL
08.1990 - 11.2000
- Directed clients to appropriate personnel to address concerns, resolved complaints or answered account-related questions.
- Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily.
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Took accurate messages for staff and management to facilitate open and speedy communication.
- Provided clerical support to all team members to improve office efficiency and enhance productivity.
- Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
Education
High School Diploma -
Hinsdale South High School
Darien, ILSkills
- Issue and conflict resolution
- Records administration
- Excellent multi-tasker
- Dependable and reliable
- Detail-oriented
- Organized
- Strong communication skills
- Project management
- Clerical support
- Problem-solving
- Accounts Receivable
- Office Administration
- Accounts Payable
- Accounting
- Office Management
- Microsoft Outlook
- 10 Key Data Entry
- Insurance Verification
- Time management
- Customer service
- Data entry
- Phone etiquette
- Medical Billing
- Medical Records
- Research
- Epic
- Bookkeeping
- Medical Terminology
- Medical Office Experience
Timeline
Administrative Assistant
Community Care Family Care
09.2022 - Current
Funding Representative/Auditor - Contractor for Aston Carter Remote Hybrid
VW Credit, Inc
07.2021 - 05.2022
Insurance Specialist
Dovenmuehle Mortgage, Inc.
11.2020 - 05.2021
Administrative Support Assistant
Cancer Treatment Centers of America
04.2018 - 06.2020
Manager
Inn At Serenbe
05.2015 - 05.2016
Supervisor
Meadowview Elementary School
03.2003 - 05.2012
Accounts Payable Receivable Clerk
Graphic Solutions Group
08.1992 - 11.2000
Receptionist
Graphic Solutions Inc
08.1990 - 11.2000
High School Diploma -
Hinsdale South High School