Jennifer Walsh

• This service is bridged with service with BGRS – Sirva merged with BGRS in 2023
• Manage the entire relocation per the benefit program given to each employee moving based on the client’s guidelines.
• Act as the single point of coordination for the employee and client.
• Carry out pre-assignment briefing and orientation of assignee on clients’ policy.
• Set expectations for assignee on briefing to lessen worry and ensure understanding of process.
• Provide continuing advice and support to both clients and assignees, maintaining regular contact through the assignment.
• Maintain payments related to the assignment including assignee expenses and payment to third party providers.
• Participate in weekly / monthly meetings to collaborate with clients to ensure a positive experience for their employee, reviewing policy, benefits and same practices.
• Preparation of weekly and monthly reports for clients based on given data.
• Logistical planning of international moves for government and military members
• Booking goods via ocean and air carriers for international travel

• Serve as the main point of contact for the senior, their family, the community, and Liv Now’s partnered team

• Developed and maintained a personalized Relocation Plan for our customers that integrates all relevant suppliers

• Manage the day-to-day relocation needs of our customers and track that information in our

proprietary LivNow platform

• Provided clear communication, both verbal and written, to all customers, communities, and

service providers.

• Scheduled, managed and documented all necessary Certified Supplier Partners (professional

organizers, realtors, and movers) to complete all move-related activities and ensure they

adhere to LivNow’s Service Level Agreements and Customer Service Standards

• Performed ‘Quality Service' calls at scheduled points in the move process

• High-energy personality with an infectiously positive attitude

• Was an active listener to the seniors and their families providing feedback and comminication to guide the customer through their relocation.

•Provided strategic thinking to seamlessly execute and respond to customer and their senior community

• Exuded friendly and supporting demeanor in supporting the needs of older adults

• Team player, worked well with other team members for support and management in a fast-paced environment

• Built report with policyholder throughout the relocation process.
• Maintain daily communication with policyholder providing status and updates on housing prospects.
• Assess housing needs and location available long-term housing for displaced policy holders.
• Coordinate all logistics for families including move-in, furniture delivery, utility set-up and security deposit.
• Work with property management teams, landlords, and customers to resolve anything related to move-in.
• Negotiate short-term leases with property management companies and landlords.
• Process and submit necessary paperwork and documents to finalize family relocation.
• Maintain policyholder’s files with continuous updates and changes pertaining to the relocation.

• Manage the entire relocation per the benefit program given to each employee moving based on the client’s guidelines.
• Act as the single point of coordination for the employee and client.
• Carry out pre-assignment briefing and orientation of assignee on clients’ policy.
• Set expectations for assignee on briefing to lessen worry and ensure understanding of process.
• Provide continuing advice and support to both clients and assignees, maintaining regular contact through the assignment.
• Maintain payments related to the assignment including assignee expenses and payment to third party providers.
• Participate in weekly / monthly meetings to collaborate with clients to ensure a positive experience for their employee, reviewing policy, benefits and same practices.
• Preparation of weekly and monthly reports for clients based on given data.

• Manage the entire relocation per the benefit program given to each employee moving based on the client’s guidelines.
• Act as the single point of coordination for the employee and client.
• Carry out pre-assignment briefing and orientation of assignee on clients’ policy.
• Set expectations for assignee on briefing to lessen worry and ensure understanding of process.
• Provide continuing advice and support to both clients and assignees, maintaining regular contact through the assignment.
• Maintain payments related to the assignment including assignee expenses and payment to third party providers.
• Participate in weekly / monthly meetings to collaborate with clients to ensure a positive experience for their employee, reviewing policy, benefits and same practices.
• Preparation of weekly and monthly reports for clients based on given data.