Open To Work
Jennifer Walter
Tempe,AZ
Summary
Detail-oriented Claims Adjuster with proven skills in liability analysis, claims investigation, and damage assessment. Committed to delivering empathetic client service and efficient claim resolutions.
Overview
23
23
years of professional experience
Work History
Commercial Property and Casualty Adjuster
Alaska National Insurance
Phoenix, AZ
02.2024 - Current
- Collaborated with legal teams to resolve complex claims and mitigate potential disputes.
- Advised policyholders on claim processes and provided timely updates throughout resolution.
- Utilized claims management software (Guidewire & CXP) to document findings and streamline workflow efficiency.
- Managed a high volume of cases, ensuring timely and fair resolutions for clients. Average claim load is 100 or more files.
- Collaborated with legal teams to defend company interests in litigation matters related to casualty insurance claims.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
Commercial Claims Adjuster (Trucking)
EMA Risk Services,
Phoenix, AZ
08.2023 - 12.2023
- Reviewed documentation to ensure compliance with industry regulations and company policies.
- Collaborated with clients, brokers, and legal teams to resolve complex claims efficiently.
- Prepared detailed reports outlining findings and recommendations for claim resolutions.
Senior Legal Assistant
Brett Hager, Attorney
Phoenix, AZ
02.2012 - 04.2014
- Managed case files and legal documents to ensure compliance with court requirements.
- Specialized in Insurance Defense- Liability, General Liability, Property and Aviation.
- Conducted legal research to support case preparation and strategy development.
- Drafted and reviewed legal correspondence, pleadings, and discovery materials for accuracy.
Senior Legal Assistant
Donald House, House Law Firm
Tempe, AZ
05.2005 - 02.2012
- Managed case files and legal documents to ensure compliance with court requirements.
- Specializing in complex injury accident (wrongful death and catastrophic injuries) with a focus on Plaintiff work.
- Organized trial preparation materials, ensuring timely access to crucial documents during proceedings.
- Managed case files, ensuring accuracy and timely updates for litigation processes.
- Coordinated discovery requests, maintaining organization and compliance with legal standards.
Liability Claims Adjuster
Farmers Insurance
Mesa, AZ
01.2003 - 04.2005
- Maintained detailed records for each claim, ensuring accuracy and completeness for future reference and audit purposes.
- Managed a caseload of liability claims, maintaining organization and meeting deadlines consistently.
- Evaluated coverage applicability for incoming liability claims; ensuring accurate payment allocation based on policy terms.
- Investigated liability claims thoroughly, analyzing evidence and interviewing involved parties to determine fault accurately.
Education
Bachelor of Science - Sociology/American History
Arizona State University
Tempe, AZ12-2003
Skills
- Liability analysis
- Claims investigation
- Damage assessment
- Policy interpretation
- Dispute resolution
- Attention to detail
- Settlement negotiations
- Microsoft Office Suite
Currently licensed in Arizona, Texas, New Mexico and Oklahoma
Property and Casualty Adjuster license
Timeline
Commercial Property and Casualty Adjuster
Alaska National Insurance
02.2024 - Current
Commercial Claims Adjuster (Trucking)
EMA Risk Services,
08.2023 - 12.2023
Senior Legal Assistant
Brett Hager, Attorney
02.2012 - 04.2014
Senior Legal Assistant
Donald House, House Law Firm
05.2005 - 02.2012
Liability Claims Adjuster
Farmers Insurance
01.2003 - 04.2005
Bachelor of Science - Sociology/American History
Arizona State University