Reva West

• Collaborated cross-functionally with colleagues in other departments to improve overall claim handling processes and policyholder satisfaction.
• Managed a high volume of cases, ensuring timely and fair resolutions for clients.
• Supported policyholders during difficult times, providing empathetic service while managing claims objectively.
• Optimized workload efficiency through prioritization of tasks based on claim complexity and time sensitivity.
• Participated in ongoing training programs to continuously maintain knowledge of current industry trends and regulatory changes impacting casualty adjusting practices.
• Assisted underwriting department in refining risk assessments based on claim history analysis, improving overall portfolio performance.
• Utilized advanced analytical skills to accurately estimate repair costs associated with property damage claims resulting from covered casualties.

As a property and casualty adjuster, Responsible for investigating, evaluating, and settling insurance claims related to property damage, liability, and and other types of losses covered under property and casualty insurance policies. My duties include conducting investigations to determine coverage, liability and damages. Inspecting damaged property and assessing the cost of repairs or replacement. Analyzing policy language to determine coverage and limits for a claim.

• Provided exceptional customer service at all stages of claims lifecycle while adhering to strict confidentiality guidelines regarding sensitive client information.
• Expedited claim settlements by maintaining open lines of communication with all parties involved, fostering trust, and ensuring smooth process.
• Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts.
• Assisted clients with navigating complex insurance policies, ensuring they understood extent of their coverage and benefits available to them during claims process.
• Evaluated and investigated over 1000's auto claims in 3 years and decided whether insurer should pay claim

As auto claims adjuster, Responsible for investigating, evaluating, and settling automobile insurance claims. My job duties include conducting investigation to determine coverage, liability, and damages. Inspecting damaged vehicles and assessing cost of repairs. Interviewing claimants, witnesses, and other parties involved in claim. Negotiating settlements with claimants, ensuring fair compensation while protecting interests of insurer.

• Assisted Borrowers with either pursuing Short Sale or Deed in Lieu of Foreclosure.
• Worked specifically with Freddie Mac, Fannie Mae, USDA, VA, and FHA Files
• Managed caseload of complex loan modification requests, effectively prioritizing tasks to meet deadlines without compromising quality or accuracy.
• Improved customer satisfaction ratings by providing timely, accurate, and empathetic assistance to borrowers facing financial difficulties.
• Contributed to successful audits by maintaining thorough documentation of all loss mitigation activities and decisions made throughout process.
• Conducted ongoing reviews of existing loans under loss mitigation plans to ensure continued compliance with agreed-upon terms.

• Improved client relations by effectively managing collection calls and addressing customer concerns.
• Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
• Showcased strong analytical skills by identifying patterns in customer payment behavior, allowing for targeted intervention strategies that contributed to overall reductions in delinquency rates.
• Maintained detailed records of all collection activities, ensuring compliance with company policies and federal regulations.
• Acted as a liaison between clients and internal departments, coordinating efforts to resolve billing discrepancies and expedite payment processing.
• Provided exceptional customer service while resolving disputes, resulting in improved customer satisfaction ratings for department. Achieved performance goals on consistent basis.